Kristina R.

Business Analyst / Finance Coordinator at Circuit Stream
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA

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🤘 Dejan Gajsek

I've had a pleasure to (virtually) work alongside Kristina for almost 2 years. She is an exceptional individual who possesses the ability to take ownership of a project or a set of tasks and consistently exceed expectations. In addition to that she has deep care for a student and will go above and beyond to make sure everyone is satisfied with the service. I would highly recommend Kristina to anyone.

LinkedIn User

Kristina shines in her ability to take on a project or set of tasks and run with it to exceed expectations. Beyond that, she provides great process improvement recommendations and is a leader (by example) to her team. I would strongly recommend Kristina to anyone who is considering hiring her.

LinkedIn User

As being apart of the first in our company, Kristina has shown tremendous skill, hard-work and determination. She was able to use her skills and find innovative ways to motive our team as a team leader. I had the pleasure of working closely with Kristina over the past year and she was able to teach me so much during that time. I could not imagine having a different partner on my team. If you are looking for a dedicated, hardworking, team player then I would definitely recommend Kristina for any position. Any establishment would be luck to have her!

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Credentials

  • Analyzing and Visualizing Data with Microsoft Power BI
    Udemy
    Feb, 2023
    - Oct, 2024
  • Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Transitioning from Individual Contributor to Manager
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Coaching and Developing Employees
    LinkedIn
    Nov, 2019
    - Oct, 2024
  • Building Accountability into Your Culture
    LinkedIn
    Oct, 2019
    - Oct, 2024
  • Interpersonal Communication
    LinkedIn
    Oct, 2019
    - Oct, 2024

Experience

  • Circuit Stream
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Business Analyst / Finance Coordinator
      • Apr 2023 - Present

      • Assist in the process improvement implementation by performing requirements gathering, research, analysis and documentation of new proposals• Manage the process improvement backlog, to identify, scope, prioritize and execute process improvement initiatives• Conduct weekly sales and marketing analysis, create reports and share findings with department leaders and Co-Founders• Utilize trends, patterns, and insights to form and implement new initiatives and improve departmental efficiencies• Set up and maintain data sources in the ETL process, including collecting, storing, and cleaning large sets of data from various sources• Execute the creation of dashboards, visuals and reports based on data requirements for each department• Prepare and provide course enrolment reports and revenue reports• Manage loan process for students who have applied and accepted loans• Process refunds for students based on refund policy; coordinate with Student Experience team to gather information which students need to be refunded and coordinate with Accounting• Manage collections process by communicating with students who have defaulted on a payment plan; standardizing the process for managing course access for those who have defaulted, re-activating subscriptions and issuing new invoices when needed; meeting monthly with Accounting to update statuses in Collections spreadsheet• Generate invoices for tax/reimbursement purposes • Investigate failed payments • Actively communicate with Accounting team regarding active plans as well as collections Show less

    • Sales Operations Analyst
      • May 2022 - Apr 2023

      • Liaise with other departments including Student Experience, Marketing, and Education teams to communicate and streamline cross-departmental processes • Ensure all data is input and updated correctly in HubSpot (eg. pipeline hygiene, accurate reports) • Spearhead tracking of team progress per week, and provide that information via reports to Senior Leaders and Admissions Team Leads • Manage the Performance Reports, identify, suggest process improvements or feedback for marketing to consider•Strategize new processes to improve efficiencies Show less

    • Admissions Team Lead
      • Apr 2022 - May 2022

      • Provide training for new Enrollment Advisors on product value propositions, customer objection handling, and other required sales skills• Ensure new Enrollment Advisors are set up in HubSpot, Aircall, Stripe, etc. and train them to use the sales systems and key processes • Manage the Climb process with Enrollment Advisors until time of enrollment • Establish a regular cadence with the team for coaching• Use reports and data analysis in order to coach on sales best practices and individual areas for growth/improvement• Monitor and follow-up to ensure coaching is put into practice• Update the SOP Sales documentation as required• Keep the team motivated and on track to hit weekly goals and campaign targets• Answer questions and provide ongoing support to Enrollment Advisors• Communicate regularly with the Admissions Manager to update about targets, progress, challenges, etc. Show less

    • Enrollment Advisor
      • Aug 2021 - Apr 2022

      • Conduct telephone interviews that are 15 – 25 minutes long•Recruit students and sell them on different University programs offered using consultative sales & benefit selling•Help achieve sales goals and targets for each cohort •Contact prospective students via email and phone calls, making 100+ calls a day•Strategize new processes to improve efficiencies

  • PurposeMed
    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Sr. Care Coordinator
      • Nov 2020 - Jun 2022

      •Answer questions and proactively reach out to patients via chat, phone, email, and SMS •Acquire prospective patients, by helping them understand the benefits of Freddie and guide them on how to get started with our program •Regularly achieve daily KPIs such as a 24-48 hour response time to inbound patient inquiries •Manage and track data on a regular basis to identify areas for opportunity •Strategize new processes improve efficiencies •Gather feedback from patients to implement on our backend processes •Resolve patient escalations where necessary •Collaborate with the Patient Care Lead and Clinical Support Specialist Lead on new initiatives, protocols and workflows •Demonstrate critical thinking and problem-solving skills as new situations arise •Provide feedback on an ongoing basis to identify and develop talent •Maintain a high level of effective communication with other departments internally Show less

  • Fueling Brains
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Enrollment Coordinator
      • Sep 2020 - Jul 2021

      •Contacted prospective customers using telephone, email and text communication •Conducted multiple 10-20 minutes phone and virtual presentations per day •Regularly achieved daily KPIs such as 80+ dials a day & 2.5 hrs of talk time •Maintained product knowledge and use consultative sales skills to sell customers on different subscription packages available and upsell where applicable •Regularly achieved sales goals and targets •Informed customers of relevant features of programs and use benefit selling to handle objections •Manually registered new students online & over the phone processing payments as well as assist in their schedule building Show less

  • 2U
    • Germany
    • Advertising Services
    • 1 - 100 Employee
    • Admissions Team Lead
      • Oct 2019 - Apr 2020

      • Help oversee a team of up to 20 advisors• Extracted and evaluated data and sales metrics• Regularly tracked teams KPIs and provided support in areas of opportunity• Worked with tight deadlines• Composed spreadsheets• Facilitated meetings and presentations• Built Powerpoint presentations• Conducted one-on-one as well as group coaching sessions• Helped achieve sales goals and targets• Helped drive results and motivate teams to achieve a common goal• Negotiated agreements between employees to clarify misunderstood directions and resolved conflicts affecting performance• Reviewed and composed emails to and from students/customers• Spoke with prospective students/customers over the phone and through emails• Recruited students for different University programs offered• Represented multiple prestige Universities Show less

    • Admissions Coordinator
      • Apr 2019 - Oct 2019

      • Contacted prospective students via email and phone calls, making 100+ calls a day• Conducted telephone interviews lasting anywhere from 15-25 minutes in length• Regularly achieved daily talk time target of 2.5+ hours• Recruited students for different University programs offered• Represented multiple prestige Universities• Scheduled phone interviews and follow up calls/appointment with students• Helped achieve sales goals and targets for new cohort launches every 2 months• Worked with tight deadlines Show less

  • Browns Shoes Inc.
    • Canada
    • Retail
    • 400 - 500 Employee
    • Cashier Customer Service
      • Oct 2017 - Jan 2020

      • Assisted in administrative duties for team, including making phone calls, copies, faxes and schedules • Prepared packages for shipment, pickup and courier services for prompt delivery to customers • Aggregated and prepared documentation and reports for meetings, distribution and filing • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking • Prepared nightly deposits • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies • Reviewed and resolved differences between accounting information and cash drawer • Helped customers complete purchases, locate items and join membership programs to promote loyalty, satisfaction and sales numbers • Processed POS transactions, including checks, cash and credit purchases or refunds • Checked prices for customers and processed items sold by scanning barcodes • Assisted customers by answering questions and fulfilling requests • Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy • Used cash registers and POS systems to request and record customer orders and compute bills • Mentored new team members on POS system operation, customer service strategies and sales goals • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance • Answered questions about store policies and concerns to support positive customer experiences • Worked closely with Store Managers to solve problems and handle customer concerns Show less

  • Élections Canada | Elections Canada
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Deputy Returning Officer
      • Oct 2019 - Oct 2019

      •Made sure the polling station opened and closed on time •Set up the poll with the necessary supplies •Ensured that the elector provides satisfactory proof of identity and address before voting •Handed the ballot to the elector and indicated the instructions to follow •Ensured that candidates' representatives follow the guidelines •Counted the ballots, completed the related forms and communicated the results to the local Elections Canada office •Made sure the polling station opened and closed on time •Set up the poll with the necessary supplies •Ensured that the elector provides satisfactory proof of identity and address before voting •Handed the ballot to the elector and indicated the instructions to follow •Ensured that candidates' representatives follow the guidelines •Counted the ballots, completed the related forms and communicated the results to the local Elections Canada office

  • McCarthy Uniforms
    • Canada
    • Retail
    • 1 - 100 Employee
    • Sales Lead / Lead Cashier
      • Jun 2016 - Aug 2017

      • Helped train / on board new employees• Supervised cashiers / oversaw transactions• Registered new customers into the CRM system• Maintained customer profiles as well as tracked purchase and payment history• Assisted on the sales floor as an associate to assist customers one on one• Worked as a cashier and completed sale transactions• Used consultative selling to sell our recommended package as well as other add on products to many customers• Helped achieve sales goals and targets Show less

    • Sales Associate / Cashier / Receptionist
      • Jun 2015 - Aug 2017

      • Registered new customers into the CRM system• Maintained customer profiles as well as tracked purchase and payment history• Assisted on the sales floor as an associate to assist customers one on one• Used consultative selling to sell our recommended package as well as other add on products to many customers• Helped achieve sales goals and targets• Worked as a cashier and completed sale transactions

  • Bluenotes
    • Retail
    • 1 - 100 Employee
    • Sales Associate
      • Oct 2015 - May 2016

      • Assisted customers with merchandise • Maintained a clean work environment • Helped stock new arrivals • Greeted customers in a friendly manner • Maintained product knowledge • Kept up to date with latest store policies and promotions • Assisted customers with merchandise • Maintained a clean work environment • Helped stock new arrivals • Greeted customers in a friendly manner • Maintained product knowledge • Kept up to date with latest store policies and promotions

  • Hudson's Bay Company
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Oct 2015 - Jan 2016

      • Assisted customers with merchandise • Maintained a clean work environment • Operated point of sale cash system • Greeted customers in a friendly manner • Maintained product knowledge • Worked with luxury brands • Kept up to date with latest store policies and promotions • Regularly sold customers on and signed them up for the company credit card • Assisted customers with merchandise • Maintained a clean work environment • Operated point of sale cash system • Greeted customers in a friendly manner • Maintained product knowledge • Worked with luxury brands • Kept up to date with latest store policies and promotions • Regularly sold customers on and signed them up for the company credit card

    • Information Officer
      • Oct 2015 - Oct 2015

      • Guided voters to voting stations • Helped maintain order in busy environments • Made sure voters had proper documentation required to vote • Guided voters to voting stations • Helped maintain order in busy environments • Made sure voters had proper documentation required to vote

Education

  • York University
    Bachelor of Arts - BA, Business & Society
    2020 - 2022
  • McMaster University Centre for Continuing Education
    Diploma, Human Resources Management
    2019 - 2019
  • Humber College
    Diploma, Business Management
    2017 - 2019

Community

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