Experience

Alfa Transport Service

• Netherlands
• Financial Services
• 1 - 100 Employee

• VAT refund specialist

  • Feb 2023 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2021 - Dec 2022



AS Tallinn Airport GH

• Estonia
• Airlines and Aviation
• 1 - 100 Employee

• Check Agent

  • Nov 2017 - Jul 2020

  - Passengers reception at check-in desks. Luggage and tickets check-in. - Delays and irregularities management. - Passengers Boarding and Disembarking at the gateway, on the track or by bus. Management of passengers with specificities. - Passengers reception at check-in desks. Luggage and tickets check-in. - Delays and irregularities management. - Passengers Boarding and Disembarking at the gateway, on the track or by bus. Management of passengers with specificities.



Private project in Sales and management

• Tallinn, Harjumaa, Estonia

• Sales Specialist

  • May 2013 - Sep 2017

  - Helped to increase customer retention by striving to create wonderful customer experience. - Placed special merchandise orders for customer. - Contacted clients to set up appointments. - Helped to increase customer retention by striving to create wonderful customer experience. - Placed special merchandise orders for customer. - Contacted clients to set up appointments.



Russian State Hydrometeorological University

• Russian Federation
• Higher Education
• 1 - 100 Employee

• Faculty Assistant

  • Sep 2015 - Jun 2017

  - Manage multiple faculty calendars, scheduling appointments and meetings, and reserving space. - Prepare and send correspondence on behalf of faculty (i.e., letters of recommendation). - Plan and execute international and domestic travel arrangements for faculty, lab group members and guests. Prepare documents for importing research material from international collaborators. - Plan and schedule events including arranging for appropriate space, catering, etc. For example, multi-day conferences, receptions, seminars and small lab events. - Perform other departmental duties and special projects as needed. Show less