Experience

Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 2016 - Present

  -Deliver excellent customer service on a daily basis.-Utilize my leadership role to positively influence my crew while leading by example.-Currently oversee the entire wine inventory by utilizing an online store portal to order appropriate quantities based on sales.-Ensure optimal employee performance as the leader of our intensive 3-week training program.-Perform daily tasks seamlessly by using effective communication techniques to ensure optimal results. -Deliver excellent customer service on a daily basis.-Utilize my leadership role to positively influence my crew while leading by example.-Currently oversee the entire wine inventory by utilizing an online store portal to order appropriate quantities based on sales.-Ensure optimal employee performance as the leader of our intensive 3-week training program.-Perform daily tasks seamlessly by using effective communication techniques to ensure optimal results.



Chili's Grill and Bar

• Server / Bartender / Certified Trainer

  • Jan 2006 - Jun 2015

  -Digitally designed training materials that were used state-wide.-Developed critical skills in communication, teamwork, and multi-tasking by interacting with coworkers and patrons.-Trained new hires to strengthen their accuracy, teamwork, and menu knowledge.-Opened two stores in the Chesapeake Bay Seafood House franchise as a certified trainer. -Digitally designed training materials that were used state-wide.-Developed critical skills in communication, teamwork, and multi-tasking by interacting with coworkers and patrons.-Trained new hires to strengthen their accuracy, teamwork, and menu knowledge.-Opened two stores in the Chesapeake Bay Seafood House franchise as a certified trainer.



Clear Channel Radio, WBIG 100.3

• Promotions / Marketing Intern

  • May 2007 - Aug 2007

  -Worked with coworkers to setup and run radio station events.-Regularly updated the station website with photo albums of promotional events.-Collaborated with the Disc Jockeys to ensure efficient customer service to concert ticket winners. -Worked with coworkers to setup and run radio station events.-Regularly updated the station website with photo albums of promotional events.-Collaborated with the Disc Jockeys to ensure efficient customer service to concert ticket winners.



University of Maryland at College Park

• Higher Education
• 1 - 100 Employee

• Campus Recreation Center Facility Staff

  • Jul 2005 - Jan 2006

  -Manned the front desk greeting patrons and providing exceptional customer service. -Manned the front desk greeting patrons and providing exceptional customer service.



Facchina Construction Co

• Assistant to Payroll

  • Sep 2004 - Jun 2005

  -Accurately and efficiently entered payroll information for employees.-Assisted with employee check distribution.-Completed routine office tasks such as copying, faxing, and filing documents. -Accurately and efficiently entered payroll information for employees.-Assisted with employee check distribution.-Completed routine office tasks such as copying, faxing, and filing documents.