Experience

Highway and Heavy Parts

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Team Lead

  • Mar 2021 - Present

  In March of 2021, I was promoted to the Team Lead of the Inside Sales Representatives. I participate in staff recruitment, hiring, training and scheduling. Currently I oversee 11 SalesRepresentatives . I am responsible for making sure that each sales representative meets or exceeds their own personal goals and also the goals that have been set for the department. I have continued to assist the company in a nearly 30% growth in sales, even throughout the pandemic by constantly developing and revising systems and processes in accordance with the company’s strategic objective. In the Team Lead position, I have assisted in increasing the overall department Conversion Rate on sales and have exceeded all sales goals each month for the department as a whole.

• Executive Administrative Assistant

  • Feb 2017 - Present

  I started with the company as an administrative assistant. I was promoted to Executive Administrative Assistant within 8 months. At this time I was answering 300-400 phone calls per week, providing the highest level of customer service to repair shops and small fleet services and processing approximately 150 orders a week. I was handling all of the payment information on these orders, along with sourcing the parts and ensuring shipping accuracy. At this point, I also began to initiate warranty claims and I assisted in developing the processes that currently exist for the Warranty Department.In January of 2018, I was promoted to a Sales Level One position, where I continued all of my duties as the Executive Administrative Assistant, Warranty Advisor and I was then trained to lookup and sell parts to end users and paid a commission on my own sales.



AccuQuest Hearing Centers (now HearingLife)

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Patient Care Coordinator

  • Dec 2012 - Mar 2021

  As a Patient Care Coordinator, I was the first contact point for patients seeking assistance with hearing devices. I answered 100 phone calls per day, while providing face to face service to patients in 4 local clinics. I scheduled appointments for each of the 4 local clinics and several out of state clinics, making sure that providers had qualified candidates filling their schedules. I was responsible for maintaining all confidential patient records.In the Office Manager position, I analyzed monthly financial statements and implemented strategies to increase profitability for the company. I was responsible for scheduling and ensuring payroll accuracy, along with mediating staff disputes. I was recognized several different quarters for consistently exceeding performance goals.