Experience

Ascentis a UKG Company

• United States
• Software Development
• 1 - 100 Employee

• Payroll Client Advisor at Ascentis Human Capital Management Software

  • Jun 2020 - Present

  Roseville, California, United States

• West Coast Client Support Manager

  • Oct 2017 - Jun 2020

  Roseville, California, United States Moving quickly from a Payroll Support Specialist within the first 6 months of my career with Ascentis I moved to the position of the West Coast Regional Client Support Manager. During my time here I have improved customer service experience, creating engaged customers and facilitated organic growth between the company and its patrons. Consistently owning customers issues and following problems through to resolution I lead multiple “Escalated” client meetings across all countries, regions and… Show more Moving quickly from a Payroll Support Specialist within the first 6 months of my career with Ascentis I moved to the position of the West Coast Regional Client Support Manager. During my time here I have improved customer service experience, creating engaged customers and facilitated organic growth between the company and its patrons. Consistently owning customers issues and following problems through to resolution I lead multiple “Escalated” client meetings across all countries, regions and time zones. I consistently collaborate in creating a clear mission for our team and deploy strategies focused towards that mission. On top of my regular management obligations, I created and implemented weekly internal trainings to keep all team members apprised to relevant and fresh information within the company, constantly updating and improving internal and external documents and trainings.



Russell Mechanical Contractors

• United States
• Construction
• 1 - 100 Employee

• Payroll Administrator

  • Jun 2012 - Oct 2017

  Rancho Cordova, California, United States In the past 5 years, I consistently maintained payroll information by designing excel spreadsheets that directed the collection, calculation, and entering of data for weekly payrolls with over one hundred employees, distributing hours among various departments, workers comp codes, per-diem, client costs and California Prevailing wage. Updating employee records by reviewing and approving changes in exemptions, insurance coverage, savings, deductions, job titles, department, division transfers… Show more In the past 5 years, I consistently maintained payroll information by designing excel spreadsheets that directed the collection, calculation, and entering of data for weekly payrolls with over one hundred employees, distributing hours among various departments, workers comp codes, per-diem, client costs and California Prevailing wage. Updating employee records by reviewing and approving changes in exemptions, insurance coverage, savings, deductions, job titles, department, division transfers and manually calculating sick pay weekly to adhere to the newly placed 2016 CA Sick Pay Law. My duties included preparing all employee and employer tax returns and submitting them timely. Knowledge in amending returns as well as the dynamism to keep updated on any Federal, State or local tax laws as they became in to effect. As time went on with Russell Mechanical I also assisted in the order preparation for various job bids to insure the accurate amount of parts where ordered, implemented more efficient tools for tracking sick, vacation, holiday, 1094, 1095, and Workers comp changes throughout the physical year. Show less



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Client Services Supervisor

  • May 2006 - Jun 2012

  Folsom, California, United States Client Service Supervisor Completed all duties assigned, assisted in the development of direct reports, created and implemented year-end events for prior year, and contributed ideas for the introduction of process improvements for the entire branch. Continued as the Service Specialist until an adequate replacement was located. Assisted the Branch Manager with any assignments needed including the completion of all daily scanning for NCS, assisting with jobs distribution, packaging and… Show more Client Service Supervisor Completed all duties assigned, assisted in the development of direct reports, created and implemented year-end events for prior year, and contributed ideas for the introduction of process improvements for the entire branch. Continued as the Service Specialist until an adequate replacement was located. Assisted the Branch Manager with any assignments needed including the completion of all daily scanning for NCS, assisting with jobs distribution, packaging and inventorying parcels, completion of any past due Work in Progress for the PRS in NCS, assisting with Administration as needed, and providing customer service training with branch trainer. Service Specialist, 6/07-5/08 Created and conducted Client Survey Score trainings for all Core PRS’s, Sr. PRS’s and NCS Specialists to improve specialists' ability to resolve frequent issues with clients. Created word tracks for client resolutions for other specialists. Presented ideas to track and monitor “at risk” clients with their assigned specialist to ensure enhanced client satisfaction and increased retention with the company. Responsible for assisting clients, coworkers and supervisors as needed. Created and presented tools for process improvement to streamline work, customer relations and business development. Developed and conducted multiple trainings in customer service, accounting and taxes. Show less



Denny's

• United States
• Restaurants
• 1 - 100 Employee

• Regional General Manager

  • Sep 1999 - Mar 2009

  Sacramento, California, United States General Manager, 1/04-9/05 Managed a staff of approximately 50 employees. Conducted the training release of all employees about new policies and procedures and updates of legal food standards on a monthly basis. Prepared schedules and implemented new effective ideas for attracting more customers, creating a better work environment and a more time-efficient duties list for all jobs in the restaurant. Responsible for training, employee development, product order, inventory, accounting… Show more General Manager, 1/04-9/05 Managed a staff of approximately 50 employees. Conducted the training release of all employees about new policies and procedures and updates of legal food standards on a monthly basis. Prepared schedules and implemented new effective ideas for attracting more customers, creating a better work environment and a more time-efficient duties list for all jobs in the restaurant. Responsible for training, employee development, product order, inventory, accounting, payroll and organizational structure. Trained all employees in new policies and procedures and required legal food standards. Became well versed in all job codes pertaining to the operations of the business. Provided individualized training for each new hire and monitored their progress and skill development. Floor Manager, 7/03-1/04 Promoted from host, to service assistant, cook, waitress, shift leader, assistant manager, and ultimately, by July 2003, promoted to Restaurant Manager. My job responsibilities included training of all employees on current food and company standards, improvement of customer relations and task delegation. As manager, contributed time where needed during the busy hours and worked at staff development during slower hours to make certain all employees excelled in their specific fields. Show less