Kristina Kramer
Communications and Training Manager at Farm Credit Financial Partners, Inc.- Claim this Profile
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Bio
Rahul Bagal
Kristina and I were club officers for Toastmasters Cranberry High Noon club. She was the President for the club for the term 2020-2021. She is an exceptional leader. As the President of the club she led the club to achieve new heights with achieving President Distinguished Club as the first of two clubs amongst 67 clubs to achieve this within District 13 this year. During the pandemic she led the club by seeking inputs from the membership that led our club to be one of the few clubs in Toastmasters International to have hybrid meetings (in person as well as online meetings). On her personal journey in Toastmasters earlier this year she achieved the DTM (Distinguished Toastmaster Title)-the highest level of achievement within the Toastmasters Education program and she also won the Spirit of Toastmasters Award for her excellent work within Toastmaster District 13 . As she takes on her new role as Area 13 Director, I would like to wish her all the best for her new leadership role within Toastmasters District 13.
Rahul Bagal
Kristina and I were club officers for Toastmasters Cranberry High Noon club. She was the President for the club for the term 2020-2021. She is an exceptional leader. As the President of the club she led the club to achieve new heights with achieving President Distinguished Club as the first of two clubs amongst 67 clubs to achieve this within District 13 this year. During the pandemic she led the club by seeking inputs from the membership that led our club to be one of the few clubs in Toastmasters International to have hybrid meetings (in person as well as online meetings). On her personal journey in Toastmasters earlier this year she achieved the DTM (Distinguished Toastmaster Title)-the highest level of achievement within the Toastmasters Education program and she also won the Spirit of Toastmasters Award for her excellent work within Toastmaster District 13 . As she takes on her new role as Area 13 Director, I would like to wish her all the best for her new leadership role within Toastmasters District 13.
Rahul Bagal
Kristina and I were club officers for Toastmasters Cranberry High Noon club. She was the President for the club for the term 2020-2021. She is an exceptional leader. As the President of the club she led the club to achieve new heights with achieving President Distinguished Club as the first of two clubs amongst 67 clubs to achieve this within District 13 this year. During the pandemic she led the club by seeking inputs from the membership that led our club to be one of the few clubs in Toastmasters International to have hybrid meetings (in person as well as online meetings). On her personal journey in Toastmasters earlier this year she achieved the DTM (Distinguished Toastmaster Title)-the highest level of achievement within the Toastmasters Education program and she also won the Spirit of Toastmasters Award for her excellent work within Toastmaster District 13 . As she takes on her new role as Area 13 Director, I would like to wish her all the best for her new leadership role within Toastmasters District 13.
Rahul Bagal
Kristina and I were club officers for Toastmasters Cranberry High Noon club. She was the President for the club for the term 2020-2021. She is an exceptional leader. As the President of the club she led the club to achieve new heights with achieving President Distinguished Club as the first of two clubs amongst 67 clubs to achieve this within District 13 this year. During the pandemic she led the club by seeking inputs from the membership that led our club to be one of the few clubs in Toastmasters International to have hybrid meetings (in person as well as online meetings). On her personal journey in Toastmasters earlier this year she achieved the DTM (Distinguished Toastmaster Title)-the highest level of achievement within the Toastmasters Education program and she also won the Spirit of Toastmasters Award for her excellent work within Toastmaster District 13 . As she takes on her new role as Area 13 Director, I would like to wish her all the best for her new leadership role within Toastmasters District 13.
Credentials
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Change Management Certification
Association for Talent Development (ATD)Oct, 2021- Nov, 2024 -
Distinguished Toastmaster
Toastmasters InternationalMay, 2021- Nov, 2024 -
Advanced eLearning Certificate
Association for Talent Development (ATD)Mar, 2013- Nov, 2024 -
SHRM-CP
SHRMJun, 2017- Nov, 2024 -
Blended Learning Certificate
Association for Talent Development (ATD) -
Change Management Professional Certification
Acuity Institute -
Coaching Certificate
Association for Talent Development (ATD)
Experience
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Farm Credit Financial Partners, Inc.
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Communications and Training Manager
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Mar 2023 - Present
Responsible for overseeing the implementation of both internal and external communication strategies and staff training programs. Manages the day to day operations of the communications and training team that partners cross-functionally within the organization to develop communication and training content, tools and processes to drive organizational goals.
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Customer Training Manager
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Apr 2019 - Mar 2023
• Manage and execute training delivery for all strategic initiatives, partnering with business analysts, project managers, vendors and consultants to ensure quality training to customers and internal staff on new applications. • Partner with customer senior management team on change management and customized delivery. Lead customer training director group with goal of sharing best practices and improving training delivery. • Determine and execute company training strategy and framework, collaborating with project management, customer relationship and communications team members as needed. • Provide leadership to internal staff on training design and delivery techniques and communication best practices.• Support internal and external company communication initiatives as requested. Show less
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Training Manager - Product Training
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Mar 2018 - Apr 2019
• Design, manage and execute training design and delivery for the company’s largest strategic initiatives, including customer relationship management and loan origination software system implementations. Collaborate as needed with vendors and implementation consultants. • Responsible for the planning, coordination, management of staff and execution of training for 25 software applications for two large new customer onboardings. Collaborate with Product Team SMEs and managers to meet customer needs and deliver effective training. • Obtain internal and customer senior management approval of training approaches. Partner with customer senior management team on change management and customized delivery. Lead customer training director group with goal of sharing best practices and improving training delivery. • Determine strategic direction for training team, working closely with Product Teams and senior leadership. Serve as consultant to internal staff on customer communications and training delivery. • Manage Technical Writer, including delivery of monthly release notes to customer senior management and internal company newsletter. Show less
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Training Supervisor - Product Training
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Jan 2017 - Mar 2018
•Design, manage and execute training design and delivery for the company’s largest strategic initiatives, including customer relationship management and loan origination software system implementations. •Obtain internal and customer senior management approval of training approaches. Partner with customer senior management team on change management and customized delivery. Lead customer training director group with goal of sharing best practices and improving training delivery. •Determine strategic direction for training team, working closely with Product Teams and senior leadership. Serve as consultant to internal staff on customer communications and training delivery. •Manage Technical Writer, including delivery of monthly release notes to customer senior management and internal company newsletter. Show less
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Director of Learning and Development - Human Resources
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Mar 2014 - Dec 2016
• Management of all employee training functions as well as customer training design, development and implementation for web based loan origination software. In fall 2015, successfully implemented first blended learning solution for web based collateral analysis product to 400+ customer employees and managers. Customer feedback was extremely positive from the executive level down, and was a key factor in the high adoption rate across the customer base. Evaluated program using Kirkpatrick method.• Coordinated training classes for both internal staff and customer base. Delivered training via WebEx, in-person, video and eLearning. • Company subject matter expert for training delivery and instructional design techniques and Articulate authoring tool. Developed customer training standards and implemented across the company. • Continued to build on the learning culture and the success of the “FPI Youniversity” brand created as Learning Management Specialist. Oversight of functions included new employee and intern orientation programs, company training budget, LMS administration, compliance course development, distribution and reporting, and promotion and administration of “Learn at Lunch” employee training program. • Skilled in creating employee development plans and career coaching. Developed company’s first employee career development process, trained employees and managers on new process and followed through to ensure adoption. Partnered with HR SVP on stay interviews & succession planning with a focus on high potential employees.• Involved in recruitment strategy planning with the HR team, focusing on filling positions for both seasoned employees and college students. Show less
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Learning Management Specialist - Human Resources
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Oct 2012 - Mar 2014
• Responsible for rapid and successful implementation of company's learning management solution, including configurations, user and internal documentation, procedures and user training. Created learning culture through establishment of internal training brand ("FPI Youniversity"), continuous promotion of LMS functionality and course selections and the establishment of a "Learn at Lunch" training program. • Successes include:o Revamped and re-energized new employee orientation program, which resulted in improved employee experience and engagement. o Effective tracking of training expenditures. Working with Finance, standardized and enhanced the process for tracking, reporting and completing monthly budget to actual comparisons. o Collaborated with senior management to establish employee required quarterly training to meet audit and legal requirements for topics including sexual harassment, ethics and security. o Establishment and leadership of customer training director collaboration group. Members shared training instructional design and tool tips, course selections and experiences which promoted efficiency and collaboration across the customer base. Show less
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Project Manager
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Jan 1999 - Oct 2012
• Responsible for overall or stream level project management of mid-sized to large in-house and third party loan accounting data conversion and implementation projects, including system upgrades and enablement of new features. Oversaw and managed business and technical resources, coordinated with infrastructure and developer resources, drove to deadlines, and led customer communications. • Managed loan accounting customer support team. Staff answered customer calls, processed transactions and were key participants on loan accounting system conversions for multiple customers.• Created project timelines and work breakdown structures, managed vendors, and reported on project status and risk analysis to internal management and customers. Show less
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Business/Product Analyst
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May 1995 - Dec 1998
• Supported in-house financial services products, including appraisal and financial analysis. Fielded customer calls, analyzed and resolved issues working with developers and other SMEs, then communicated resolutions back to customers. • Key participant of core team that developed, tested and implemented three state-of-the-art loan origination and financial analysis software applications for Farm Credit associations. Responsibilities included development of test plans, testing, help documentation and training. Key participant of 6 person training team that developed and implemented new company standards to deliver web based training and online help content to 25 branches. Show less
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Education
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Drexel University MBA
MBA, Banking Administration -
Cornell University - B.S. Business Management
Bachelor of Science (B.S.), Ag Economics and Business Mgmt
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