Kristina Hemzaček
AI Training Lead at Rossum- Claim this Profile
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English Full professional proficiency
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Croatian, Serbian Native or bilingual proficiency
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French Elementary proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Credentials
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Google's Build Wireframes and Low-Fidelity Prototypes
CourseraJul, 2021- Sep, 2024 -
Google's Start the UX Design Process: Empathize, Define, and Ideate
CourseraJun, 2021- Sep, 2024 -
Google's Foundations of User Experience (UX) Design
CourseraApr, 2021- Sep, 2024
Experience
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Rossum
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United Kingdom
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Technology, Information and Internet
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100 - 200 Employee
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AI Training Lead
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Aug 2021 - Present
AI Training Lead (March 2022 - ongoing) - Head of Rossum's custom AI delivery - Grew the AI training team from 2 to 6 people - Developed career paths and a new role in the AI training space - Developing the team to become more business-oriented and deepening cross-team collaboration AI Training Specialist (Nov 2021 - March 2022) - Responsible for the training and delivery of Rossum's custom AI engines - Conducting error analyses to ensure good quality AI models - Building internal documentation - Internal trainings, customer-facing trainings Customer Solutions Specialist (Aug 2021 - Nov 2021) - Handling customer support requests via Zendesk - Handling customer onboarding and Rossum's custom AI delivery - Building internal documentation in Confluence Show less
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UX/Brand Design Intern
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Feb 2021 - Aug 2021
Creating written content (blog posts, EDMs) Designing and creating printable content Product strategy (introduced KPIs for product and brand development) UX research and design (redesigning the website; streamlining the branding) Creating written content (blog posts, EDMs) Designing and creating printable content Product strategy (introduced KPIs for product and brand development) UX research and design (redesigning the website; streamlining the branding)
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Avast Software
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Computer and Network Security
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Retention Specialist
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Dec 2017 - Mar 2020
Communicating and negotiating with customers Gathering data regarding complaints Created retention guidelines for Avast Communicating and negotiating with customers Gathering data regarding complaints Created retention guidelines for Avast
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Ambassador
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Feb 2017 - Nov 2017
Provided service as first point of contact in IT related issues Tracked issues, and performed troubleshooting steps Employee of the month in July 2017 Provided service as first point of contact in IT related issues Tracked issues, and performed troubleshooting steps Employee of the month in July 2017
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Gift department worker
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Sep 2015 - Dec 2015
Wrapping, and arranging gifts; organising storage; in other departments: EB - declarations, in other departments: Bubbles - making bath bombs Wrapping, and arranging gifts; organising storage; in other departments: EB - declarations, in other departments: Bubbles - making bath bombs
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UNICEF
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United States
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Non-profit Organizations
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700 & Above Employee
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Face-to-Face Fundraiser
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Jun 2013 - Oct 2013
Collecting donations for UNICEF's domestic and international projects. Presenting projects directly to donors. Collecting donations for UNICEF's domestic and international projects. Presenting projects directly to donors.
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Education
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2020 - 2021
Malmö University
Master of Arts - MA, Political Science: Global Politics and Societal Change -
2011 - 2016
University of Zagreb/Sveuciliste u Zagrebu
Bachelor's degree, Political Science and Government -
2007 - 2011
4th Grammar School Zagreb
EQF level 5 -
2010 - 2010
Faculty of Economy, University of Zagreb
AIESEC - Young Entrepreneurs in Croatia
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