Experience

CIENCE

• United States
• Technology, Information and Internet
• 700 & Above Employee

• SDR

  • May 2021 - Present

  Building Predictable Pipeline Isn't Art - It's CIENCE. Visit https://cience.com for smart sales & marketing leaders, there is now a flexible, accurate, low overhead, high yield way to go to market. Spend less to acquire the right customers each month. CIENCE provides a highly trained, well-equipped, knowledgeable fleet of sales development talent as your outsourced outbound department. We will help you to execute your vision or simply support the growing demand of your already established sales team.



Jimmy Choo

• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Executive

  • Jan 2020 - Jun 2020

  Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times and act as a brand ambassador in the communityCash wrap standardsMaintaining customers database (CRM) Inventory managementCustomer and After Sales servicePhone calls, emails, and thank you letters Preparing promotional brochures Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times and act as a brand ambassador in the communityCash wrap standardsMaintaining customers database (CRM) Inventory managementCustomer and After Sales servicePhone calls, emails, and thank you letters Preparing promotional brochures



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Executive Butler

  • Jul 2019 - Jan 2020

  Welcoming and acknowledging guests, handling and solving complaints arranging wow-experience for special occasionsProcessing guests check-ins, check-outs, room assignments and room change requestsLiaison with other departments (Finance, Sales/Marketing, F&B) Operating with Virtual Credit Cards and City LedgerOperating hotel applications (Opera PMS, Vicas, Oracle, Micros) Preparing guests itinerary, making bookings (restaurants, excursions, flights etc)Handling guests requests of any kindServing evening amenities to the guestsRegistration cards preparationManaging day to day operations to ensure the quality and standards of the hotel Handling guests complaints, emails and phone calls

• Sales Agent

  • Jan 2019 - Jun 2019

  Preparing pro-forma invoices for the travel agenciesMake/extend/amend/cancel bookings following all the KPIs and standardsNo show/cancellation reportsProfiles checkAnswering phone calls, emails, redirecting to the appropriate department/SBULiaison with sales, events, marketing, finance teamPreparing monthly reports for Hotel General Manager meetings

• Guest Service Executive

  • Feb 2018 - Jan 2019

  Welcoming and acknowledging guests, handling and solving complaints arranging wow-experience for special occasionsProcessing guests check-ins, check-outs, room assignments and room change requestsOperating with Virtual Credit Cards and City LedgerContacting guests prior arrival via emailsRegistration cards preparation and bucket checkManaging day to day operations to ensure the quality and standards of the hotel Preparing itinerary for the guests, making bookings (restaurants, excursions etc.)Handling guests complaints, emails and phone callsPost departure contact via email



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Hostess

  • Jul 2017 - Dec 2017

  Meeting and greeting guests, seat guests and manage the seating chart Exceeding guests expectations and maintaining high standards of Hyatt Knowledgeable of all in-house services as well as local informationBe responsible for the collection and serving guests orders according to the standardsInform staff of any specific guest request or needs Arranging wow-experience for special occasions Handling and solving complaints Meeting and greeting guests, seat guests and manage the seating chart Exceeding guests expectations and maintaining high standards of Hyatt Knowledgeable of all in-house services as well as local informationBe responsible for the collection and serving guests orders according to the standardsInform staff of any specific guest request or needs Arranging wow-experience for special occasions Handling and solving complaints



MONOCHROME

• Personal Assistant to Director, SMM

  • Sep 2016 - Jun 2017

  Managing AD campaigns on Instagram & Facebook Communication with the clients in all social media and via phone Preparing for and participation in the fashion brands fairs Preparing calculation for the upcoming collectionsOptimising logistics to make it more efficientEvery day activity (posts/stories) on social mediasMaintaining customers database (CRM) Managing AD campaigns on Instagram & Facebook Communication with the clients in all social media and via phone Preparing for and participation in the fashion brands fairs Preparing calculation for the upcoming collectionsOptimising logistics to make it more efficientEvery day activity (posts/stories) on social mediasMaintaining customers database (CRM)



Coworking GoGarden

• Personal Assistant to Director, SMM

  • Nov 2015 - Apr 2017

  Managing AD campaigns on Instagram & Facebook, daily activity (posts/stories) on social mediasManaging Directors' schedule, attending meetingsMaking travel arrangements (tickets, hotels, car rent, restaurants)Keeping an office running smoothly and overseeing administrative support Ordering stationery and necessitiesManaging meeting room timetable, contacting visitors 1 day prior Communication with the visitors, ensure the level of the service is at its best Managing AD campaigns on Instagram & Facebook, daily activity (posts/stories) on social mediasManaging Directors' schedule, attending meetingsMaking travel arrangements (tickets, hotels, car rent, restaurants)Keeping an office running smoothly and overseeing administrative support Ordering stationery and necessitiesManaging meeting room timetable, contacting visitors 1 day prior Communication with the visitors, ensure the level of the service is at its best