Experience

Best Western Hotels GB

• Hospitality Assistant

  • Jun 2014 - Present

  Working for a fast growing catering organisation my key duties and responsibilities were: - Demonstrate high quality guest dealing etiquette - Provide effective and professional communication skills with guests and members of staff - Be able to think quickly and responsibly without losing attention to details - Improve sales of daily specials and signature dishes through effective promotion and recommendations to our guests - Maintain functionality of two bars, several conference rooms and a restaurant within one hotel facility Main objectives of current role were to improve direct customer communications/relations skills and more importantly to learn how large hotel chains are planing sales and marketing strategies by observing how our Food and Beverage managers are doing product promotions. Key achievements: personal feedbacks which were posted on Tripadvisor and as the result of it helped to improve overall hotel reputation and attracted new customers. Achieved 5 stars in Best Western Hotels chain Jewellery Crown award and reputation scheme for the excellence in customer service. In addition I was able to how large hotel chains are planning sales and marketing strategies. Show less



Insight-Lingua

• Education Administration Programs

• Assistant Manager

  • May 2012 - Mar 2014

  Insight-Lingua is one of well established education specialists in Russia and has been in operation since 1992. Working for one of best international student admissions in Kaliningrad Region (Russian Federation) my main duties and responsibilities included: - Working with customers (mainly students and their parents) directly and indirectly (i.e. over the phone, email etc.) in order to find best suitable education establishment abroad that will suit their needs. - Dealing with VISA application bureau as well as local and municipal immigration institutions - Been responsible in providing all necessary support for students to arrange 'meet and greet' events when they were leaving for their studies abroad (i.e. contacting directly high-schools, colleges and universities student communities and education establishment student support officers), as well as maintained in a direct contact with students when they were settling up and/or had problems of any kind. Current position helped me learn how to work fast in a very challenging and competitive environment where communication skills, high attention to details and effective decision making skills were vital parts of day to day business. Key achievements: processed successful student applications (>35), brought new customers to the business (based on many positive feedbacks from student parents and their suggestions to use my services), achieved effective decision making skills were vital parts of day to day business. Show less



Coccinelle Fashion Stores

• Manufacturing
• 1 - 100 Employee

• Sales Assistant

  • Aug 2008 - Mar 2012

  Working for a well known and respectable fashion brand in the world my role included the following: - Be attentive to customer needs, while providing information about our products with a great detail and confidence - Help customers to find products they are looking for in the shop, give them an advice on best choices and options, as well as was able to give detailed technical advice about products they are interested in - Handle payments for any purchases, manage orders and deliveries of products for customers as well as help back-office managers relating stock management - Make customers aware of any special offers and up-sell special offer products when appropriate Current position gave me an opportunity to learn on how to be customer orientated, being able to sell as well as upsell products to our customers, be open to our clients and work well as a part of a team. I improved my professional manner skills and had a great experience of being the face of the brand whist working in their retail store. Key achievements: managed to upsell exclusive range of exclusive products during Christmas sales (YEAR), improved general back-office operations by managing some of the stock management, improved my professional manner skills and had a great experience of being the face of the brand whist working in their retail store. Show less



Vester (department store chain)

• Sales Assistant

  • Oct 2005 - Sep 2007

  This was my first job as a Sales Assistant after starting my high education. Working for one of the largest branded department stores in Kaliningrad Region (Russian Federation) my main duties and responsibilities were: - Assisting customers and providing advices/consultations/support on our products - Sales operations - Being responsible for basic marketing of limited chain of products - Learning on how to improve sale strategies of our department products Main objective of this position was to find practical links of product sales and marketing strategies to theoretical aspects of my Marketing Management high education course. During my duties I volunteered to shadow my direct line managers on how they approach sales and marketing plans and their full life cycle, observed how managers promote product presentations for their executive managers, monitored how new business prospects are developed and realised as well as learned on how to advise promotions of different products. Show less