Experience

Tide

• United Kingdom
• Financial Services
• 700 & Above Employee

• KYC Analyst

  • Aug 2022 - Present



Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• KYC Agent

  • Jan 2022 - Jul 2022

  Bulgaria • Identify customers and understand their financial behavior and the risk they pose; detect patterns or other money laundering behaviors. (worldwide customers) • Expose fraudulent documents and take necessary actions on accounts as well as perform EDD and PEP&Sanctions screenings. • Observe the queues, communicate with other departments, and escalate accounts. • Working with documentation with high importance and personal identifiable information. • Confidentiality.



Pontica Solutions

• Bulgaria
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Client Services Specialist

  • Apr 2021 - Oct 2021

  Varna, Varna, Bulgaria Outsourcing: Accurate Background • Answering simultaneously phone calls, emails, and chats from applicants and clients of one of Pontica’s associates. • Ensure clients receive the highest level of customer service at all times. • Working with documentation with high importance and personal identifiable information (background checks). • Communication with other departments.



Hotel Galvez & Spa, A Wyndham Grand Hotel

• Intern

  • Oct 2019 - Dec 2020

  Galveston, Texas, United States • The internship is in F&B. The positions taken were: Host; Server; Cocktail server; Bartender; Banquets; Manager of the bar and the restaurant. • Communication with other departments and the company's Headquarters. • Working with documents, compiling Menu, Schedule and ordering products for the property. • Working and living in a multicultural English-speaking environment.



Jordan Sheppard Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• International Executive Researcher at JordanSheppard

  • Mar 2019 - May 2019

  Sofia, Sofia City, Bulgaria • Searching for potential candidates for executive positions. • Trying to get in touch with the potential candidates and find out more about them. • Work on a few projects at the same time, each project was led by a different manager.



Hyatt Regency Lake Tahoe Resort, Spa & Casino

• United States
• Hospitality
• 1 - 100 Employee

• Sierra Cafe Server

  • Jun 2018 - Sep 2018

  Incline Village, Nevada, USA