Experience

TDIndustries, Inc.

• United States
• Construction
• 700 & Above Employee

• Customer Care Account Manager II

  • Mar 2019 - Present



Legacy Air

• United States
• Facilities Services
• 1 - 100 Employee

• Account Manager

  • Oct 2016 - Mar 2019

  Responsible for Customer contact and relationship. Single contact for any and every need that arises. From Work order beginning, through Invoicing. Follow Work order life cycle including keeping customers updated on ETA's, Parts, Tech findings and call status. Responsible for reviewing all quotes and confirming they align with work found, review pricing for errors and ensure that the customer understands what is being performed. Best way to describe my role is the Internal customer advocate,

• Lead C.S.R./Dispatcher

  • Jun 2014 - Oct 2016

  Answering all incoming calls. Data Entry, Reporting, Dispatching Technicians company wide. Use of Web portals and work order integration. Training and Scheduling of Customer Service Team. Effectively Communicating with Technicians, Service Managers and Warehouse managers for Work order Completion and Customer resolution.



East Mesa Animal Hospital

• United States
• Veterinary
• 1 - 100 Employee

• Vet Tech

  • 2013 - 2014

  Assisting in exam, Surgery and Post op-care. X-ray's, Filling and compounding medications ordered by DVM. Documenting and following all controlled substance reporting procedures. Lab sciences, preparing and processing lab specimens. Assisting in exam, Surgery and Post op-care. X-ray's, Filling and compounding medications ordered by DVM. Documenting and following all controlled substance reporting procedures. Lab sciences, preparing and processing lab specimens.



Visiting Angels home care

• meridian idaho

• Direct Care Worker

  • 2010 - 2012

  Caring for and managing every aspect of patient care as set forth by Medical team. Medication administration and management. Wound Care. Hospice and End of life Care. Diabetic Management. Specialized in Paralysis and End of Life care Caring for and managing every aspect of patient care as set forth by Medical team. Medication administration and management. Wound Care. Hospice and End of life Care. Diabetic Management. Specialized in Paralysis and End of Life care



Inclusion Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Residential Habilitation and DDA Specialist

  • 2008 - 2010

  Working individually with Developmentally Disabled adults. Teaching living skills and Running Behavioral modification programs as set out by RN and Psych Teams. Working individually with Developmentally Disabled adults. Teaching living skills and Running Behavioral modification programs as set out by RN and Psych Teams.



Multi Care staffing

• Meridian, Idaho

• Patient Safety Attendant

  • 2006 - 2010

  Caring for At-Rick Patients in Hospital setting. Focusing on Detox, Suicide Risk and MRSA Care. Caring for At-Rick Patients in Hospital setting. Focusing on Detox, Suicide Risk and MRSA Care.



MAK Mechanical LLC

• United States

• Bidding and Estimating

  • 2004 - 2006

  Commercial Bidding and Estimating. Submittals, Ordering Equipment, Inventory, Project Scheduling and Blueprint Reading. Commercial Bidding and Estimating. Submittals, Ordering Equipment, Inventory, Project Scheduling and Blueprint Reading.