Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Planner / Administration Officer

  • Jun 2019 - Present

  O’Brien Glass Industries is Australia’s biggest glass supplier that specialise In Vehicle and Home & Business Glass Services. The business has recently expanded into Electrical and Plumbing. • Represent the Home and Business Glass division as the first point of contact for walk in and phone in customers, provide information regarding glass and the regulations when required and help customers find the best solution for their requirements. • Scheduling and managing the glazier team for day to day operations, follow up on outstanding enquiries and incomplete jobs, order glass or materials required and update stakeholders of job progression. • Liaise with suppliers ensuring orders are received, placed and dispatched in a timely manner to ensure the best possible turn around time. • Routine administration workflows such as receipting invoices, maintaining stock levels, banking, monthly stock take and other tasks as required. • Monitor individual and team performance to align with daily / weekly / monthly targets and achievement of KPIs. • Extend my capabilities to assist in the management role when the branch manager is out of the office, training or on leave. • Align all documentation required for insurance jobs, special accounts and priority group customers and updating and maintaining accurate data on their various online portals. Show less



Kitchen Group

• Canberra, Australia

• Showroom Consultant

  • May 2015 - Oct 2019

  Kitchen Group operates out of two in-store venues in Canberra, providing quality kitchen options to clients and tailoring products to individual client requirements. • Act as the first point of contact for customer enquiries, provide information about products and align recommendations with each customer’s preferences. • Follow up on outstanding enquiries, chase leads and source referrals from customers. • Prepare activity / sales reports on a daily, weekly and monthly basis, monitoring performance to target the achievement of KPIs. • Refer customer enquiries to the design and production teams and follow up issues. • Train new and less experienced staff in line with company policies and goals. Achievements: • Coordinated the ‘One Day Sale’, the company’s largest event and sale day of the year, including all marketing material, catering, designers and scheduling appointments. • Increased the ratio of leads taken, appointment sat and kitchens sold from 8:4:1 to 4:3:1. • As staff trainer, played a key role in reducing staff turnover by 20%. Show less



Water's Edge Canberra

• Canberra, Australia

• Event / Bar Staff

  • Feb 2018 - Jul 2019

  At one of Canberra’s most respected restaurants I work with a team to provide top quality service and excellent food for both regular restaurant opening times and events / functions (including weddings, birthday parties, engagements, corporate functions and reunions). • Greet patrons, take drink orders, explain drink options and coordinate orders. • Work closely with other waiting staff and kitchen staff to ensure prompt and high quality service, and assist with setting up and packing down for functions. • Maintain current knowledge of the restaurant’s products and procedures. • Implement food safety and quality controls, and adhere to food health, safety and hygiene rules and regulations. • Total bills, process financial transactions (including EFTPOS) and handle cash. Show less



Vast Interior Canberra

• Canberra, Australia

• Sales Assistant

  • Sep 2015 - Feb 2017

  Within a busy retail setting I successfully managed the multiple demands this role and developed many marketing and coordination skills as part of a supportive team. • Provided high levels of customer service to customers of all ages in a very dynamic, busy and competitive retail environment with a broad product range. • Worked in a team environment and supported other members of the small team. • Built relationships with new customers and encourage repeat business. • Monitored store security including managing opening and closing procedures. • Learnt the organisation’s computer based stock management and financial system. • Successfully maintained corporate standards of presentation and stock management. Show less



Gemma Group

• Canberra, Australia

• Event / Bar Staff

  • Jan 2014 - Jan 2015

  The Gemma Group contracts a wide range of food service to its corporate and individual clients including hospitality catering at Canberra Stadium where my work was very public-facing supporting hospitality services for Raiders and Brumbies games: • Worked within a small team to provide bar service to customers, including setting up for each event, managing the busy periods (1st half and half-time) and packing up. • Provided a high standard of customer service, and with attention to detail handled cash and processed electronic payments. • Restocked fridges and monitored supplies in consultation with other team members. • Work within WHS guidelines for safe work practices and responsible service of alcohol. Show less



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist

  • Jan 2013 - Jul 2014

  I was selected for promotion and completed in-house supervisory training to enable me to manage the store independently and achieve the expected level of service. • Managed and monitored the performance of a team of permanent and casual staff. • Assisted with stock monitoring and ordering, and running the store on a day-to-day basis. • Managed the training and induction of new staff, and coached other staff. • Coordinated the management of cash floats and processed daily takings for banking. • Monitored ongoing customer service and ensured that operations met Food and Safety standards, including checking the expiry dates of ingredients and rotating stock. Show less



Malcolm's

• Griffith NSW

• Wait Staff

  • Dec 2013 - Jan 2014

  Over the busy Christmas period I served a variety of customers and provided good service. • Liaised with a very diverse range of patrons, staff and members of the public. • Completed after hours and weekend shifts and adapted quickly to the busy environment. • Worked collaboratively with other staff to provide food and beverage service, and stepped in to assist colleagues in other areas as needed. • Handled cash, assisted with set-up and closing procedures, and monitored security. Over the busy Christmas period I served a variety of customers and provided good service. • Liaised with a very diverse range of patrons, staff and members of the public. • Completed after hours and weekend shifts and adapted quickly to the busy environment. • Worked collaboratively with other staff to provide food and beverage service, and stepped in to assist colleagues in other areas as needed. • Handled cash, assisted with set-up and closing procedures, and monitored security.