Senior Manager, Commercial Lines Underwriting

• Aug 2023 - Present

Director, Commercial Underwriting / Senior Manager, Commercial Underwriting

• Jul 2021 - Aug 2023

Oversee the commercial lines underwriting department and three teams of 25 associates. Identify and implement underwriting systems to enhance operational performance and profitability. Mentor and develop staff to ensure complete competence in adhering to underwriting guidelines and government compliance, driving efficiencies, and making sure agency partners are supported and performing. Track individual underwriter performance to attain optimum productivity, quality, and customer… Show more Oversee the commercial lines underwriting department and three teams of 25 associates. Identify and implement underwriting systems to enhance operational performance and profitability. Mentor and develop staff to ensure complete competence in adhering to underwriting guidelines and government compliance, driving efficiencies, and making sure agency partners are supported and performing. Track individual underwriter performance to attain optimum productivity, quality, and customer service standards, taking remediation action as required. Foster effective working relationships with internal and external clients cascading pertinent communication to staff, respond to inquiries. Report to VP of Commercial Lines and growth and retention of a $127M voluntary book, $46M residual market book, and underwriting authority for $15M per risk.

Commercial Lines New Business Manager / Commercial Lines Underwriting Supervisor

• Jul 2013 - Jul 2021

Business SME for the build out and design of Guidewire/Policy Center and Agency Portal platforms for new system integration for auto and garage business. Managed a team ranging from Senior Underwriters to Underwriting Assistants, providing support, guidance, advice, mentoring and leadership to a team of 8. Reported data for IRPM, retention, re-solicited opportunities analyzing multiple data sources and reports.

Commercial Lines Senior Underwriter

• 2007 - Jun 2013

Profitably managed a $12 million multi-line book of business for an assigned underwriting territory as well as selecting, declining, or providing alternatives for accounts submitted from the agents within the assigned territory, acting within clearly defined underwriting authority levels, guidelines, and philosophies. Performed agency management assisting with training, reporting, technical assistance as well as analyzing, monitoring, and evaluating assigned agencies, to identify potential… Show more Profitably managed a $12 million multi-line book of business for an assigned underwriting territory as well as selecting, declining, or providing alternatives for accounts submitted from the agents within the assigned territory, acting within clearly defined underwriting authority levels, guidelines, and philosophies. Performed agency management assisting with training, reporting, technical assistance as well as analyzing, monitoring, and evaluating assigned agencies, to identify potential concerns or trends within a book of business.

Bookkeeper

• Oct 1996 - Apr 2012

Duties include all functions of the customer service desk: answering customer inquiries, answering telephone calls, accessing customer account information, and check cashing. The tasks of bookkeeping include daily counting and balancing of checkout and service desk tills, check batching, cash and check deposits, computer entry of all forms of checkout and service desk tender, ordering change and supplies for the store. Duties include all functions of the customer service desk: answering customer inquiries, answering telephone calls, accessing customer account information, and check cashing. The tasks of bookkeeping include daily counting and balancing of checkout and service desk tills, check batching, cash and check deposits, computer entry of all forms of checkout and service desk tender, ordering change and supplies for the store.

Commercial Lines Underwriter

• 2004 - 2007

2004 – 2007 Commercial Lines Underwriter: Duties include managing an assigned territory of agents including selecting, declining or providing alternative solutions for accounts submitted by agents. The management of the territory involves analyzing and evaluating trends within each agencies book of business. Other aspects of this position include researching underwriting issues and working with various departments and teams for a resolution as well as reviewing referrals and… Show more 2004 – 2007 Commercial Lines Underwriter: Duties include managing an assigned territory of agents including selecting, declining or providing alternative solutions for accounts submitted by agents. The management of the territory involves analyzing and evaluating trends within each agencies book of business. Other aspects of this position include researching underwriting issues and working with various departments and teams for a resolution as well as reviewing referrals and providing feedback to Auto Services.

Commercial Lines Policy Service Rep.

• 2002 - 2004

2002 - 2004 Duties include timely and accurate processing of endorsement and new business policies as well as providing quality customer service to insurance agencies and insureds. Other aspects of this position include training of other Commercial Lines employees as well as employees from other departments with assist s in meeting our goals.