Commercial Fulfillment Specialist

• Jan 2019 - Present

Lending Officer II

• Feb 2014 - Dec 2018

Responsible for underwriting applications consistent with Sheffield/BB&T policies and procedures along with verification of all customer, dealer, and business information to comply with BSA/AML policies and prevent attempted fraud. Assessed credit history of all applicants and provided a credit decision to customers within Sheffield’s 15-minute decision standard. Handled incoming and outgoing calls to dealers and customers regarding credit decisions, information requests, promotional offers, and any questions or concerns. Assisted customer and dealers with understanding the required paperwork for various products financed by Sheffield throughout the United States. Reviewed credit history for other lending offers to provide guidance and training as needed.

Sales Associate

• Nov 2013 - Feb 2014

Responsible for assisting customers with questions about the products, processing transactions and online orders. Maintained organized and creative visuals on sales floor to increase interest in various products. Assisted in customizing products such as embroidery and additional customizable additions. Performed physical inventory of stocked products and maintained sufficient stock levels on sales floor and stockroom.

Sales Associate

• Aug 2013 - Feb 2014

Increased store sales through customer centric selling techniques with a passion for the brand, customer, and product. Provided solutions to customers’ needs and worked closely with other associates to drive store objectives and sales. Ensured store was prepared on the sales floor and stock room for the following sales day.

Front Desk Receptionist

• Sep 2011 - Feb 2014

Responsible for servicing fellow distribution centers, and stores in support emails and FastHelp Tickets while complying with all safety regulations. Investigated any errors in orders to stores or other distribution centers and conducted audits on warehouse inventory with discrepancies. Processed orders for walk-in customers and assisted with customer inquiries.

Cashier

• Mar 2008 - Aug 2011

Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints.