Kristina B.

Manager, Project Services at Foundation for California Community Colleges
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area
Languages
  • Spanish -

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Credentials

  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Jun, 2022
    - Nov, 2024

Experience

  • Foundation for California Community Colleges
    • United States
    • Higher Education
    • 300 - 400 Employee
    • Manager, Project Services
      • Jan 2022 - Present

      -Manage, mentor and develop a team of Project Specialists -Oversee hosting of 33 websites and development of 8 new sites, in addition to supporting 10 applications with two applications in development -Cultivate a strong remote culture through implementation and facilitation of regular team meetings, management meetings and meetings for new staff to connect -Strengthen client relationships, both internal and external, through kind and thoughtful communication and regular check-ins to ensure satisfaction -Formed and implemented an onboarding and offboarding process for staff -Implemented operations, including process documentation and cross training, to progress quality assurance and improve departmental efficiencies Show less

  • Children's Bureau of Southern California
    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • FAF Software Operations Manager
      • Aug 2017 - Apr 2021

      -Managed 40+ client organizations (government, education & nonprofit) by providing support in the use of FAF Software through trainings, calls, and webinars -Refined the ticket process to ensure that all clients received a response within 15min during work hours, resulting in repeated positive feedback from clients -Modernized trainings in addition to creating new trainings and training materials to provide the best learning experience possible -Implemented 100+ enhancements to the software to improve user experience -Created 15 new reports to better meet the reporting needs of our client organizations -Developed an entirely new website and mobile app, including leading a team of coders and designers on what users need and expanding on that to create a flawless UX -Member of project team to create an Advisory Board -Hired, trained and managed team of 8 incoming staff and interns in addition to providing regular professional development opportunities Show less

  • Chrysalis
    • United States
    • Civic and Social Organizations
    • 100 - 200 Employee
    • Operations Coordinator
      • Sep 2016 - Aug 2017

      • Developed and maintained a system to manage and engage a pool of 250+ eligible workers within a transitional jobs program• Facilitated onboarding and new hire orientation for up to 20 workers, per week• Assigned temporary and permanent work placements to new and existing workers daily• Provided regular feedback and delivered disciplinary action, as necessary, including suspensions and terminations• Assisted in preparing and reviewing proposals for Business Improvement Districts up for bid and/or renewal• Managed, maintained, tracked and fulfilled all 15 customer contract placement requirements• Assisted with management and professional development of 25+ field supervisors Show less

    • Operations Administrator
      • Aug 2015 - Sep 2016

      • Streamlined processes to increase efficiency such as combining multiple forms and educating the staff and customers regarding minimum wage and sick time changes as it pertains to budgeting• Maintained several databases, including a case management database (Service Point) and employee files• Collected data from the field and compiled individual monthly reports for over 15 Business Improvement Districts• Supported programmatic initiatives such as the transitional program to get workers external employment• Worked closely with Field Supervisors to troubleshoot a variety of issues to ensure safe and effective operations• Compiled and updated safety materials as well as coordinated safety trainings and programs• Reviewed clients’ weekly timecards, distributed checks and documented disciplinary actions • Managed inventory, reviewed and reconciled detailed invoices, and ordered equipment for multi-million dollar social enterprise Show less

  • Altinex
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Inside Sales & Account Management Manager
      • Sep 2011 - Aug 2015

      -Managed customer accounts and relationships, including recruiting new customers -Provided support to the CEO, COO and the VP of Sales in calendar management, travel accommodations, communicating with Board members, expense reports, etc -Managed customer accounts and relationships, including recruiting new customers -Provided support to the CEO, COO and the VP of Sales in calendar management, travel accommodations, communicating with Board members, expense reports, etc

  • Old Navy
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Sep 2008 - Jan 2011

      -Trained new associates on company policies and procedures. -Handled monetary transactions. -Provided supreme customer service in English and Spanish. -Trained new associates on company policies and procedures. -Handled monetary transactions. -Provided supreme customer service in English and Spanish.

Education

  • UC Irvine
    Bachelor of Arts (B.A.), Sociology

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