Experience

City of Palm Coast

• United States
• Government Administration
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2023 - Present

  Palm Coast, Florida, United States



Darwin CX

• Canada
• Software Development
• 1 - 100 Employee

• Client Relationship Manager

  • Jul 2023 - Oct 2023

  Toronto, Ontario, Canada * Excellent understanding of company products, functionality, production flows, etc. * Serves as the lead point of contact for all client services matters by ensuring each department meets the needs of their clients. * Has a thorough understanding of the clients' position in the market, their product/service and points of difference. * Manages client input and feedback for all projects with detailed direction and timelines. *Establishes and builds strong working relationships with… Show more * Excellent understanding of company products, functionality, production flows, etc. * Serves as the lead point of contact for all client services matters by ensuring each department meets the needs of their clients. * Has a thorough understanding of the clients' position in the market, their product/service and points of difference. * Manages client input and feedback for all projects with detailed direction and timelines. *Establishes and builds strong working relationships with business leaders at all levels. * Manages day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects. * Builds and maintains strong, long-lasting client relationships. * Develops new business with existing clients and/or identifies areas of improvement. * Ensures the timely and successful delivery of of solutions according to clients' needs and objectives.

• Business Services Specialist

  • Jan 2022 - Jul 2023

  Toronto, Ontario, Canada * Reviewed incoming projects to ensure departmental requirements were met. * Communicated issues with stakeholders and reviewed revised project requests. * Executed file selections by utilizing software and system tools. * Assisted and educated internal and external clients on workings of various software and system tools. * Created documentation of system/team processes and procedures, * Assisted with testing of new development. * Attended meetings with internal/external… Show more * Reviewed incoming projects to ensure departmental requirements were met. * Communicated issues with stakeholders and reviewed revised project requests. * Executed file selections by utilizing software and system tools. * Assisted and educated internal and external clients on workings of various software and system tools. * Created documentation of system/team processes and procedures, * Assisted with testing of new development. * Attended meetings with internal/external clients. * Pulled list rental requests and orders in a timely and accurate manner. * Provided/coordinated trainings of all new staff members. * Performed quality control on all projects, production jobs, requests, etc.



Palm Coast Data

• United States
• Advertising Services
• 100 - 200 Employee

• Direct Mail Specialist

  • Jun 2004 - Jan 2022

  Palm Coast, Florida, United States * Successfully maintained, coordinated, updated and created database changes and modifications as part of projects team by planning and executing projects for Direct Mail Services in a timely and accurate manner. * Familiar with Alterian database program. * Executed file conversions by using CMS/CICS editing commands, basic JCL commands, and Microsoft Office tools. * Had working knowledge of file transfers from mainframe to personal computer and reverse. * Executed list conversions… Show more * Successfully maintained, coordinated, updated and created database changes and modifications as part of projects team by planning and executing projects for Direct Mail Services in a timely and accurate manner. * Familiar with Alterian database program. * Executed file conversions by using CMS/CICS editing commands, basic JCL commands, and Microsoft Office tools. * Had working knowledge of file transfers from mainframe to personal computer and reverse. * Executed list conversions utilizing Group1 software's MW210 program. * Set up and performed complex generalized select programs including packed fields, multiple file outputs, matching files and demo selects. * Had knowledge of format of all common file layouts used by department. Sets up and performed Code 1 for address standardization and presorts. * Set up and performs advanced multi-step jobs. * Identified what software and procedures are required to complete all projects. * Determined if projects required creating series of new programs or modifying existing programs that access data stored in databases. Show less