Experience

Commercial Signs LLC.

• United States
• Construction
• 1 - 100 Employee

• Manager, Program Management

  • Mar 2014 - Present

  - Oversight of Project Managers and Assistant Project Managers, monitoring team work flow for all client accounts. - Develop streamlined processes to manage all accounts and projects as universally as possible. - Developed internal CRM, and assisted in development of new purchasing system, process, and implantation. - Created Personal Development Program for PM team to encourage professional growth for each APM and PM. Includes KPI tracking, monitoring of project milestones, budgets, and client satisfaction. - Monitor project issues, and promote a proactive, solution-oriented mindset across PM team. - Responsible for review of project closeouts. - Monitor PM team productivity and workload capacity. - Responsible for hiring, including employee onboarding and training. - Weekly individual huddle meetings to discuss successes/failures and vital objectives. - Setup and management of new accounts. Includes creating and implementing account management standards within PM team, and strengthening relationships with the client. - Daily management of 2 VIP client accounts. Includes PM responsibilities such as: code research, design work, permit acquisition, production monitoring, management of subcontractors for installation and servicing, and project closeouts. Show less