Experience

Prima Capelli Salon Inc
• United States
• Consumer Services
• 1 - 100 Employee
• Front Office Specialist

  • Jul 2019 - Present


USAA

• Financial Services
• 1 - 100 Employee

• Customer Service Agent

  • Nov 2018 - Apr 2019

  Customer service and setting up insurance contracts for Homeowners, Renters and Valuable Personal Property policies for USAA members in all 50 states Customer service and setting up insurance contracts for Homeowners, Renters and Valuable Personal Property policies for USAA members in all 50 states



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Digital Specialist

  • Apr 2010 - Sep 2018

  • Customer Service • Live Chat (2 -3 customers at a time) • Messenger (up to 6 customers at a time) • Email • Social Media • Phones Manages card members’ phone/web/mail queries promptly and efficiently, and in accordance with company policies and procedures. Responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up details and/or future resolutions to help customer avoid or address through self service options. Uses numerous computer workstation applications to supply live responses to customers’ needs. Documents customer contact in the database system. Assists customers with functionality and basic troubleshooting of website, mobile app or account issues. Assists in resolving serious complaints and escalated calls. Show less