Experience

PatientNow

• United States
• Software Development
• 100 - 200 Employee

• Director of Software Implementation

  • Feb 2022 - Present

  Lead the Implementation teams, managing resources and workload to ensure projects are delivered on time.Work/collaborate with sales, and the product teams to understand customer needs and ensure solutions are met to meet these needs.Develop and implement work instruction to improve efficiency and effectiveness during client implementations.Oversee the entire implementation lifecycle, through implementation, training, and support hand-off.Manage relationships with key stakeholders, acting as the primary point of contact for the implementation team.Monitor key performance indicators, strategize ways to meet goals and report on these metrics to leadership.Drive continuous improvement within the Implementation Organization, identifying opportunities for process optimization and implementing changes as needed.Develop internal policies, procedures and metrics to ensure alignment with business requirements and objectivesEffectively communicate status, and accomplishments to senior leadership. Show less

• Team Lead: Senior Software Implementaion and Training Specialist

  • Dec 2021 - Feb 2022

  Lead team meetings by communicating software and company updates to staff.Manage and assign all new implementation clients to specialists and assist with a successful onboarding experience.Train, support and mentor implementation specialists to ensure they are set up for success. Communicate with development to share customers' needs and feedback.Troubleshoot and consult clients to meet their expectations on how best to customize the software to meet the needs of their practice. Implement new processes to streamline steps to ensure customer and companies needs are met quickly and effectively. Participated in the interview process for new staff. Developed and conducted new staff onboarding training.And all of the same duties as Senior Implementation Specialist Show less

• Senior Software Implementaion and Training Specialist

  • Oct 2021 - Dec 2021

  Meet and communicate with clients and determine how best to implement EMR software for the unique needs of their practice.Manage client caseload of 15-20 implementations at a given time.Train managers, clinical and front desk staff on how to effectively use the systemProvide consultation and creative solutions to meet the specialized needs of each customer.Create and configure customized automated system processes to assist practice in a variety of outcomes.

• Senior Software Support and Training Specialist

  • Mar 2021 - Oct 2021

  Customize virtual training based on customers needs and role within the companyTrain managers how to run the practice software virtually and on site.Travel onsite to practices to conduct live support and trainingAssist practices in setting up new process and workflows for their practice

• Software Support

  • Jul 2019 - Mar 2021

  Answer incoming calls for support with software. Fix, troubleshoot and follow up with resolutionFollow up to email questions needing support in written formatCommunicate with development any needed updates to the system



Zinsser Plastic Surgery

• Office Manager

  • May 2014 - Jun 2019

  Processing payroll for hourly and commission based employees.Hiring, firing, training new employees and conducting employee evaluationsMedical office management related tasks. Including EMR Administration, Meaningful use administration, HIPAA Surgery Scheduler - facilitate surgery scheduling which included providing pre and post operative information, liaison between physician, facility and patient.Building Lease Negotiatorfinancial coordinator - review and explain all quotes for surgical and non-surgical cosmetic procedures.Internet marketing, managing online review presence; Facebook, Yelp, google, Realself, and more.IT supportResponsible for carrying out all established policiesMaintaining chart of accountsresponsible for ordering all supplies needed and anticipate what will be needed for future office / clinic useestablish and coordinate relationships with outside sales staff to ensure the needs of the practice was well as the physician is met.Problem solving and addressing all issues raised by physician, staff and patients Show less

• Front Desk Coordinator

  • Apr 2012 - May 2014

  Communicating with patients and doctorScheduling, cancelling, and rescheduling patients appointmentsReminding patients of upcoming appointmentAnswering a multiple telephone, forwarding and or taking detailed messagesChecking in patients, verifying insurance Creating invoices and collecting paymentsMonthly billing, collectionsScanning medical informationCopying and faxing dutiesInternet marketing



Cegedim Dendrite

• Richmond, Virginia Area

• Reconciliation Analyst

  • Apr 2007 - Apr 2012

  Responsible for reconciliation of pharmaceutical sales representative’s drug sample inventory. Research and resolution of drug sample discrepancies by way of reviewing returns, disbursements, shipments, transfers, adjustments and errors gathered from a variety of client applications and systems. Responsible for reconciliation of pharmaceutical sales representative’s drug sample inventory. Research and resolution of drug sample discrepancies by way of reviewing returns, disbursements, shipments, transfers, adjustments and errors gathered from a variety of client applications and systems.



Robious Sports and Fitness

• Richmond, Virginia Area

• Front Desk Manager

  • Sep 2005 - Apr 2007

  Manage a department of twenty five people, make monthly schedule, hire, teach customer service skills to staff, run staff meeting, and payroll. Order supplies, manage a budget, balance and do daily deposit of all sales for the facility, collect payments, bill for services, and adjust account balances. Meet and greet all members. Answer all incoming phone calls, and make tennis reservations. Answer member questions and fit them in the correct training program. Sell memberships, and fitness programs. This job is very fast paced and utilizes customer service, communication and organizational skills. Show less