Experience

AAT Kings

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Client Services Representative

  • Nov 2022 - Present

  Develop and implement streamlined and efficient processes to ensure the smooth operation of the Call Centre Sales Team. • Allow the Call Centre Sales team to remain customer and sales focused by taking on all administrative and support tasks to ensure success of the operation • Team Support for Guided Holidays, Inspiring Journeys, Short Breaks & Day Tours & Direct Teams • Provide support with booking query escalations • Offer Tropics and TMS user support & systems advise • Action and communicate details relating to: • Mass communications to agents re: tour changes and cancellations • Refunds • Journal Requests • Escalations of website issues and concerns • Promotional advice • Future Travel Credit transfers o Daily and weekly reporting and follow up • Supplier interactions • Yammar updates • System and product escalations ie: commission/GST issues, pricing queries, pricing overrides, product notes. • Adhere to and work towards individual employee expectations and targets. • Gain and maintain a high level of product & system knowledge to be able to demonstrate best practice sales techniques during coaching. • Support Agent duties as required.



Pickles Auctions

• Australia
• Wholesale
• 400 - 500 Employee

• Supervisor Pickles Live, Head Office Reception, Vehicle Inspection Services team

  • Mar 2010 - Nov 2022



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Qantas Domestic Reservations Sales/ Staff Duty Travel Consultant

  • Jul 1993 - Aug 2000



Munro Footwear Group

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Retail Sales Consultant - Williams The Shoeman

  • Jan 1990 - May 1993