Experience

Reading Animal Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Practice Director

  • Oct 2020 - Present

  •Develop and implement the practice’s business strategies to reach goals. •Leadership in the planning, organizing, and directing of the clinic’s operations. •In charge of the financial health and outlook of the practice. •Maintains quality control with the most cost effective options. •Provides mentorship to all managers to ensure all departments are supported. •Project management of internal projects including the building and financing of a new 10,000 sq. ft. practice •Compiling and Analyzing of KPIs, Balance Sheets, Profit and Loss Reports, performance trends, and operational metrics •Oversees recruiting, interviewing, onboarding, off boarding, HR, benefits, and inventory management •Negotiation of internal and external contracts •Leads team in monthly, quarterly, and annual practice dashboard reviews, goal setting, and budgeting •Forecasting, finding growth opportunities, expansion of products or services •Developing financial models •Final approval for all major implementations into the practice •Strives every day to empower and grow the team to their greatest potential •Ensuring public relations and marketing campaigns represent the company in ways that strengthen its profile •Create and fine tune the practice’s business plan, delegating objectives to the team •Ensure company policies, procedures, and protocols are communicated and adhered to company wide •Quickly identifying financial weaknesses and creating an action plan to correct.



Community Animal Hospital

• United States
• Veterinary Services

• Practice Manager

  • Dec 2014 - Oct 2020

  •Captain in command of a 8 doctor 54 employee veterinary, boarding, and grooming facility •Human Resources- Recruiting, terminating, constructing wage scales, payroll, seeking out competitive benefit package options, drafting employee contracts, maintaining personnel records, compiling job descriptions, tracking vacation/sick time, handbook drafting/updating, staying current with employment law updates •Employee Development- built framework for in-house continuing education program, conducting performance reviews, updated review format, staff motivation, conducts effective staff meetings •Mentorship- Management of employee levels. Daily coaching to reach desired goals personally and at a business level to attain a common goal. Ensuring that students (College/High School/Vet) receive experiences that further their education and fuel their passions with hands on tools for future use in the work place. •Customer satisfaction- conflict resolution, creating a positive client/patient experience, pricing, setting customer service objectives for employees •Financial duties-AR, AP, reporting, analysis, operating budgets, collections, negotiating vendor pricing •Marketing- Website maintenance, Facebook posts, Instagram, implementations of the latest communication tools •Operations management-writing policies/procedure for uniform processes. Ensure that equipment and facilities are in optimum working order. Coordination and supervision of new projects. Implementation of new policies and procedures to achieve a successful outcome.



Maine Coast Veterinary Hospital & Deer Isle Veterinary Clinic

• Hospital Administrator

  • Apr 2013 - Dec 2014

  •Oversees day to day hospital and business operations. •Supervises, recruits, interviews and hires hospital team members. •Provides effective leadership to motivate my team to reach our common company goals in order to ensure a great customer service model. •Establishment of employee expectations through performance reviews and disciplinary actions maximizing the team’s potential. •Built training models to strengthen the client/veterinary team member bond with precision focus on effective communication and client education. •Coordinates scheduling for all hospitals including doctors, staff, and client appointments. •Hospital management which provides efficiency, seamless coordination, and maximizes use of resources creating an exceptional client experience. •Meditator of all personnel issues and client concerns. •Analyses key company health indicators to identify financial trends to strategize for future planning. •Created internal/external marketing plan to strengthen our branding through website development, social media, and on-site initiatives. •Fosters vendor relationships to ensure the greatest value for hospitals.



Tufts Cummings School of Veterinary Medicine

• United States
• Higher Education
• 1 - 100 Employee

• Senior Oncology Research Technician/Clinical Trials Coordinator

  • Jan 2007 - Mar 2013

  •Adheres to research protocols and procedures with great detail.•Uses out of the box thinking to problem solve with successful outcomes.•Coordinates clinical trials seamlessly within a chaotic emergency hospital setting. •Consents and communicates with owners in a calm, informative way.•Initiated the process of tissue banking into the hospital setting through strategic planning and innovative practices.•Works effectively with a diverse team which includes emergency, surgery, anesthesia, pathology, and oncology departments.•Projects include collaborations with National Cancer Institute, National Institute of Health, FDA approval studies as well as other private companies.•Instrumental in achieving top ranking status out of all enrolled universities in the tissue banking program.

• Admit/Discharge Secretary

  • Dec 2001 - Sep 2008

  Trains and supervises multiple new employees in front desk secretary duties.Communicates efficiently between all hospital departments regarding patient care.Acts as a client relations representative.Manages appointments, emergency visits, financial transactions, record maintenance.



VCA Shaker Road Animal Hospital

• United States
• Research Services

• Veterinary Technician

  • May 2007 - Jul 2008

  •Supported veterinarians in treatment of their patients. •Engaged in human-animal connections to give patients comfort and trust. •Performed diagnostic laboratory functions. •Educated clients in preventive care •Thoroughly explained technical procedures and instructions. •Supported clients in their times of need. •Supported veterinarians in treatment of their patients. •Engaged in human-animal connections to give patients comfort and trust. •Performed diagnostic laboratory functions. •Educated clients in preventive care •Thoroughly explained technical procedures and instructions. •Supported clients in their times of need.



New England Canine Rehabilitation and Fitness Center

• Rehabilitation Technician

  • Jan 2007 - Jul 2008

  Performed laser therapy to aid in a quicker healing process. Assisted patients in strength building exercises in lap pool, underwater treadmill, and whirlpool. Aided in stretching to increase range of motion in patients. Provided reassurance and support to patients unsure of an aquatic environment. Performed laser therapy to aid in a quicker healing process. Assisted patients in strength building exercises in lap pool, underwater treadmill, and whirlpool. Aided in stretching to increase range of motion in patients. Provided reassurance and support to patients unsure of an aquatic environment.