Manager of Agile Practice & Sustaining Engineering

• May 2023 - Present

Sn Scrum Master: Engineering

• Jan 2021 - Present

Scrum Master, 911 & Alerts

• Apr 2020 - Dec 2021

At Rave, I am working with the 6 Scrum Teams responsible for their Alert, Guardian, 911, Panic Button & Smart 911 products. In the Alert supergroup, the group is comprised of 3 Scrum teams with 10 developers and 6 quality engineers. In the 911 supergroup, the group is comprised of 3 Scrum teams with 14 developers and 5 quality engineers. In addition, I provide coordination and JIRA support for the QA Automation team, Security team, DevOps Team & Sustaining Engineering teams. Some highlights of my experience with Rave are below: • Worked with leadership to take the super groups and break them into optimally sized scrum teams to focus priorities, increase predictability, reduce risk, and encourage project ownership• Established agile documentation across the scrum teams to ensure consistent practice and process• Implemented a 90 day planning process to create a quarterly roadmap for product, strategic, tech debt & security deliverables based on each team's metrics• Introduced Large-Scale Scrum (LeSS) framework to the organization to support the adoption of multiple smaller teams working together on the Rave product• Helped to drive tech debt and security items into refinements and sprint planning sessions• Facilitated all Scrum Ceremonies and other organizational meetings, such as: daily scrums, daily scrum of scrums, weekly refinement sessions, weekly leadership meetings, sprint planning sessions every four weeks, release coordination meetings and retrospectives. • Created weekly, monthly and quarterly metrics to determine agile experiment success, and quickly inspect and adapt practice, process or priorities. Show less

Operations Manager for Game Development

• Feb 2022 - Present

Co-Owner

• Sep 2021 - Present

Lead Photographer

• Sep 2021 - Present

Sn. Scrum Master of Data Platform & Common Identity

• Jan 2019 - Apr 2020

At Constant Contact, I provided Agile support for 4 Scrum teams in the organization, and ran an Agile Metrics Community of Practice monthly for the Product Owners, Scrum Masters and Development Managers in the organization. Data Platform Teams • Helped to grow a team of 6 developers and architects to 3 Scrum Teams of 26 Architects, Developers, QE & Data Scientists. The teams are focused on data lake architecture, data ingestion and data curation, Machine Learning/AI problem solving and providing recommendation. • Led the team on projects to create a data lake in AWS for the Enterprise using AWS Aurora, Athena, Kinesis Firehose, Lambda, S3, DynamoDB, EMR, Glue, API Gateway, Apache Spark • Successfully released customer facing products for data driven email contact segmentation using multiple third party and internal data sources • Acted as interim Product Owner (6/18 - 6/19) by managing a prioritized backlog for the teams • Acted as interim co-Development Manager (4/19 - present) by managing on call schedules and Production releases for the teams. • Facilitated all Scrum Ceremonies, including a daily Scrum of Scrums between the 3 teams, and assisted with escalating dependencies and risks highlighted by the team. Common Identity Team • Ran agile ceremonies for an expanding team of 8 developers and architects working on (1) mapping customer data across brands to create a centralized profile for cross-selling and analytics use cases (2) a shared authorization service for users and applications in Endurance • Successfully migrated customers of Endurance products to the shared authorization system and developed a global partner unsubscribe for the Constant Contact email tools. • Provided support as an interim Product Owner (2/19 - present) through ownership of a prioritized backlog. • Facilitated the team's Scrum Ceremonies, and assisted the Program Manager and Development Manager with escalating cross-brand dependencies and risks highlighted by the team. Show less

Scrum Master

• Jun 2018 - Dec 2018

As a contractor at Endurance, I provided Agile support for 3 teams in the organization. Here are some of the highlights of my experience with each team. Data Platform Team • Formed a team of 4 Developers and 2 Architects to create and maintain a data lake in AWS for the Endurance Brands • Worked with a 3rd party vendor team of 14 people in Lahore, Pakistan to coordinate initial implementation of the data lake • Managed a prioritized backlog, facilitated all Scrum Ceremonies, and assisted the program manager with gathering dependency requirements from stakeholders. • Released the data lake to production with a query API to support a customer segmentation feature in the Constant Contact product catalog using AWS Aurora, Athena, Kinesis Firehose, Lambda, S3, DynamoDB, EMR, Glue, API Gateway, Apache Spark Core Business Systems, BillingUI • Ran agile ceremonies for an existing team of 5 developers and 3 quality engineers supporting existing business systems applications • Worked with the team to successful release application modernization projects related to CI/CD, new product offering tests in the customer management tool (CMT), and finance changes to support ongoing business needs. Core Business Systems, Billing Shared Services • Provided agile support for an existing team of 4 developers and 3 quality engineers working with the Endurance brands to create a unified billing system for payment processing, tax collection, invoicing, order management, revenue recognition and PCI compliance • Created Agile experiments to reduce churn, carryover and improve their performance, followed by metrics and specialized retrospectives In addition, I provided support to a 3rd Billing Team's (Billing & Fraud Prevention) part-time Scrum Master for planning and metrics. Show less

Agile Project Manager/Scrum Master

• Sep 2017 - Jun 2018

In my role at HBP, I used my knowledge and experience with Agile principles and practices to complete large, complex, product development projects. As a member of Enterprise IT's Shared Platform Team & Corporate Learning's Foundation Legacy Team, I was responsible for planning, leading, organizing, and motivating the team to achieve a high level of performance. Enterprise IT's Shared Platform was a Scrum team comprised of the 6 top architects from across the organization and a developer to discuss, research, decide policy and technical direction, and enact changes. Some of the topics the team worked on were: • Creating a system for inner-sourcing on Shared Platform's Proxy, Authorization, User Profile & Asset Metadata Service APIs • Removing redundant services and outdated technology across the business, and replaced them with centralized API services created using AWS Beanstalk, Lambda & DyanmoDB solutions • Identifing tools, technology, and automated testing to move towards CI/CD • Further refining the release policies by documenting company-wide communication for shared API releases, and the steps for developers and DevOps to execute the releases • Exploring improvements to the asset management API to make sharing asset metadata and delivering content between the various products and asset management systems easier by researching Elastic Search, AWS Lambda, Beanstalk, and Neptune for the potential architecture Corporate Learning's Foundation Legacy was a Kanban team comprised of a UX specialist, two application developers, three client success representatives handling migrations, a product owner, and a QA specialist. The team's focus was : • To retire legacy applications in the business's portfolio • Either move all clients to new products or deliver a version of the retired application they could host and maintain past the retirement date Show less

Product Manager/Scrum Master

• Mar 2013 - Jun 2017

As the Technical Product Manager, I managed a team of developers in creating new features and maintaining the WriterAccess platform. Some of the highlights of my work were:• Scheduled releases on either a daily or bi-weekly basis across the client, writer, editor, translator, strategist web and mobile applications.• Was the lead contact for partner tools and integrations with the platform• Worked with key stakeholders in Services, Operations and Development to determine feature prioritization and business value.• Facilitated all the aspects of Scrum, including daily standup meetings, planning sessions, sprint reviews of increments, retrospectives, and backlog refinement. • Used Agile to collect and prioritize a backlog of user stories, stored in JIRA, into biweekly sprints for software and design teams• Produced copy, presentations, tech documentation, and videos for internal stakeholders to use in sales, marketing, and user training• Implemented Agile & JIRA into the organization for the development teams, and provided agile coaching and support for the Marketing & Sales team• Managed the application approval process for iOS App Store, Google Play Store, and Android App Store submissions for a new Mobile App• Led a 3rd party vendor team of two UX Designers, two Front-End Developers and a .Net Developer to create a REST API and the WriterAccess Mobile Application for iOS, Android & 2016 and later models of Amazon’s Kindle• Provided quality assurance testing on software upgrades through a staging environment to reduce bugs and confirm adherence• Conducted user and customer research sessions with UX and navigation tests between desktop and mobile to provide feature enhancement guidance to the product team Show less

Enterprise Account Manager

• Mar 2013 - Jul 2016

While managing the Development team, I worked Part-Time in the Service Department as an Enterprise Account Manager. Some quick highlights of my time in Service were:• 10%-50% time allocated monthly as a member of the Service department managing and supporting Enterprise clients who were spending more than $10,000 a month on orders• Scoping and training for junior account managers after client project kickoff.• Billing Managed Service for large scale content orders, like a year long contract, delivered on time and on budget, from a Real Estate company for 12,000 articles, requiring special author sourcing from each state, with an accompanying Facebook and Twitter post per article Show less

Agent Account Manager

• Jan 2012 - Feb 2013

In my second role at Cayan, I helped the Agent Team support our outside sales team. My professional accomplishments in this role were:• Passing yearly PCI compliance exams from PCI DSS and earned a 3 year certification as a Certified Payment Professional from the Electronic Transaction Association• Maintaining internal billing records for accounting and sales support using Excel in regards to residual payments to individual outside sales representatives• Reviewing incoming credit card processing applications and supporting documents before sending to underwriting in order to remove merchants with high risk businesses from the approval process. Show less

Collections Manager

• Jan 2011 - Jan 2012

With Cayan evolving and taking on underwriting more accounts to provide merchants with credit card processing capabilities, I was brought in to support a newly formed Collections department.During my time in the this role, I: • Developed policy and procedures for the newly formed Collections Department to drive the collection from delinquent merchant accounts, as well as disbursement of funds for merchant accounts with bank account issues. • Worked with the Accounting, Customer Service and Development groups to develop user stories for improving the workflow• Made outbound calls and emails per week to resolve issues preventing the depositing or collection of funds from credit card processing transactions. Show less