Experience

La Vie Est Belle, LLC

• Business Owner

  • Mar 2021 - Present

  La Vie Est Belle is a labor of love as a result of our own journey with our daughter courageously living with acute anxiety and a panic disorder that has pivoted our lives and opened our eyes. Through our own experience we discovered a need for a safe community for parents/care providers with a child/children living with mental illness – a need to not feel so alone in the overwhelming and often misunderstood space of mental health. We bravely share our story on our blog page to empower and strengthen other families to collectively help us educate, advocate and reduce stigmas around mental illness to pave a better way for our children/adolescents. Our little store is not a financial endeavor, but a human endeavor. In honor of our beautiful daughter and all others courageously living with a mental illness, 20% of our net profits will be donated to non-profit organizations raising awareness and transforming care for children, adolescents, adults and families experiencing a mental health condition. These individuals and families are some of the bravest people we know. As the owner of La Vie Est Belle, LLC, I am responsible for business plan/strategy, marketing, website creation and maintenance, finances, operations and shipping/logistics. I do all of this while balancing being "mom" to three beautiful children and care provider to my oldest daughter. Show less



Williams-Sonoma, Inc.

• United States
• Retail
• 700 & Above Employee

• West Elm Assistant Store Manager, Design Manager

  • Feb 2020 - Feb 2021

  As the Assistant Store Manager/Design Manager, I led the Edina, MN West Elm Design Crew (team) assuring an exceptional design/retail experience for customers and business-to-business partners via In-Store, In-Home and Virtual design consultations/partnerships. I partnered closely with regional, district and local leadership to assure we attracted, retained and inspired talent to provide World-Class service to achieve business goals while serving others. I was responsible for an annual business strategy or plan to develop, implement & manage clientele programs and lead generation to drive sales. Responsible for driving innovation & change, providing influential leadership, assuring effective communication, development of self and others, creating a strong sense of team and being a role model for building and maintaining relationships with clients and trade partners. Show less



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Director Enterprise Readiness

  • Jun 2019 - Feb 2020

  As a Director within Optum Enterprise Readiness, I conducted and managed outcomes of various initiatives that included analyzing, forecasting, trending and presenting information for business planning. Supported short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and processes. Developed and implemented effective/strategic business solutions through process re-engineering, governance, and analysis to drive strategic decision making. Worked cross-functionally in a growing matrixed organization to establish key business processes, ownership, and define service level agreements while maintaining operational excellence and efficiency. Show less



NELSON

• Business Consulting and Services
• 1 - 100 Employee

• Vice President, Global Solutions

  • Mar 2017 - Dec 2018

  As the Vice President of Global Solutions, I defined the business strategy and three year plan identifying areas of business transformation, strategic investments and annual Go-To-Market approach/revenue target to ensure profitability and YOY growth. In addition, I identified the organizational strategy required to support the business and both hired new leadership along with the mentoring and coaching of existing leadership. This team of over 200 is responsible for one of the largest segments of the company's total revenue while it continues to grow and ensure client needs are met. To do this, I established business targets, leadership training and new routines ensuring a positive and high energy culture to ensure the team is productively working toward the same vision. I also regularly lead larger efforts or committees in our organization to address strategic executive initiatives within the company. I am focused on continually improving performance to ensure high quality of work while positioning the team to meet and exceed business goals.A few of my achievements in this role include:● Managing approximately 200 people across 25 offices throughout the US with annual revenue responsibility of over $30 million.● Facilitating and leading development of annual operational strategic plan with key stakeholders.● Creating and executing internal and external change management strategy to improve existing perceptions, assure competitive brand positioning and create excitement while aligning to the evolving strategic plans. Show less

• Senior Project Manager/Account Manager

  • Mar 2016 - Feb 2017

  As the Senior Product Manager and Account Manager, I was responsible for developing revenue goals and performance objectives for projects across teams to align with the larger organizational business plan and profitability goals. This required that I leverage strong problem solving and client relationship management skills while delivering end-to-end service to grow existing customer relationships. I also established and improved operating standards and provided regular business reviews and data tracking/analytics to monitor project health and overall account performance. In this capacity, I served as the primary liaison across all internal functions and with the client to cultivate relationships and create an environment where the team excels and clients receive superior service.A few of my achievements in this role include:● Tracked progression of special projects and provided feedback to the executive team.● Monitored account budgets while ensuring alignment with strategic plans.● Synthesized and delivered regular reporting and annual business review to track and communicate project status to key stakeholders.● Utilized strong communication skills to build relationships, identify opportunities, and close new business while ensuring that client needs are met in line with contractual requirements. Show less



HGA Architects and Engineers

• Senior Associate, Senior Interior Designer

  • Sep 2015 - Mar 2016

  Healthcare interior designer focused on creating thoughtful and cutting-edge research-based environments that inspire patients, family and staff while achieving clients' business goals and long-term value. Healthcare interior designer focused on creating thoughtful and cutting-edge research-based environments that inspire patients, family and staff while achieving clients' business goals and long-term value.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Manager, Store Operations PMO Intake Team

  • Jan 2014 - Sep 2015

  Build & support a project intake process and tool(s) (intake, data management & reporting) to capture all project proposals to assist Store Operations business teams with the prioritization of new requests and alignment of Target's strategic priorities to deliver the right work at the right time that’s right for our stores.

• PMO (Portfolio Manager), Store Operations

  • Mar 2013 - Jan 2014

  Act as a strategic thought leader providing reliable project insight to senior leadership, including opinions on future resource allocations, investment dependencies and necessary levels of risk taking.Support the Guest Engagement team’s portfolio of work, which includes key pyramid initiatives, core work, partner initiatives and emerging trends and ideas. Establish simple, consistent business routines that support and positively impact stores and headquarters. Provide visibility about the health of a project to senior leaders: inform about achievements, the need for adjustments, upcoming milestones and risks/go plans.Perform resource allocation studies to identify trends.Prepare Store Operations leaders for prioritization meetings.Support project funding efforts by assisting with business case development, inputs and executive approvals.Change Leadership facilitation.Organization Change Management. Show less

• Senior Business Partner, Store Operations

  • Apr 2011 - Mar 2013

  Responsible for guest service, refund policy and front-end leadership strategy, processes and communication.Leveraged critical thinking skills and retail environment expertise to research and recommend several critical refund policy changes. – Developed and strongly supported a 2011 45-day electronic refund policy test; expected annual benefit was $9M, but actual benefit was $16M. – Successfully implemented both more expansive and more restrictive electronics and holiday return policies; realized benefits exceeded projected benefits with no significant social media impact.Identified a need for and defined a new guest service strategy for low volume stores to maximize productivity, save payroll and increase store sales by integrating guest service functions into the checklanes. – Led implementation through proof of concept, testing and rollout to 100+ new stores and remodels throughout the United States and Canada. – Iterated the fixture design or solution through testing to improve brand appearance, guest queuing and workspace and storage. – Collaborated with Property Development, Merchandising, Marketing, Assets Protection, Technology Services and Store Leadership to identify and document new routines via communication and training. – Identified opportunity for new merchandise strategies to populate 600 SF at the front of store previously occupied by guest service. Developed and supported the Defective Single Label project, including re-design, communication, team member training and software rollout. – Project Goals: simplify the process by providing team members a single source of reference to reduce the number of steps needed to process defective items and eliminate the financial risk of multiple items being assigned to the same identifier. – Project Outcomes: supply expenses were annually reduced by $500K and the stores gained $2.6M in annual productivity savings. Show less

• Senior Store Planner, Property Development

  • Aug 2002 - Apr 2011

  Responsible for defining corporate design initiatives and negotiating their impact at the store level. – Designs had to achieve company financial and service goals. – Designs had to meet city, state and ADA code, be cost effective, sustainable in all store formats, have zero negative impact on store productivity and improve guest experience. – Projects ranged in size from department level to full store planning involving Architecture, Engineering, Real Estate and Developer Partnership.Defined and drove Store Operations front-end initiatives, including self-checkout, City Target central-queue studies and new guest service solutions.Partnered closely with Store Operations and Merchants to complete detailed City Target and Super Target Prototype studies.Planned 100+ new stores and remodels ranging in complexity and location throughout the country.Developed and led quality assurance processes for Store Planning, significantly improving the quality of the fixture Bill of Materials (BOMs) provided to vendors. Received recognition as the cleanest BOMs in the business from the company’s largest fixture vendor.– Store Planner (4/06 - 4/08) – Associate Store Planner (4/04 - 4/06) – CAD Designer (8/02 - 4/04) Show less

• Interior Designer

  • Jun 1999 - Aug 2002

  Responsible for Corporate, Healthcare, Hospitality and Retail interior design. Scope of work included creative problem solving, planning, elevations, details, furniture/finish selection, client meetings/presentations and specifications (ranging from thousands to millions in budget). Larger projects included: Medtronic, Ceridian, 3M, Sholom and Marian Centers, St. Joseph's Hospital and Lake Superior Museum Gift Shop. Responsible for Corporate, Healthcare, Hospitality and Retail interior design. Scope of work included creative problem solving, planning, elevations, details, furniture/finish selection, client meetings/presentations and specifications (ranging from thousands to millions in budget). Larger projects included: Medtronic, Ceridian, 3M, Sholom and Marian Centers, St. Joseph's Hospital and Lake Superior Museum Gift Shop.