Regional Director Of Clinical Partnerships

• Apr 2022 - Present

Located just outside of the Great Smoky Mountain National Park, Pasadena Villa’s Smoky Mountain Lodge offers a peaceful mountain environment that’s perfect for a peaceful road to recovery. Services offered include primary mental health residential treatment, as well as partial hospitalization with housing. Our dedicated staff, top-notch amenities, and serene location allow for an ideal venue of healing and assimilation back into society, at whatever pace is best for a person’s specific situation. Smoky Mountain Lodge is an In-network provider for Aetna, Humana, Cigna, Beacon, and BlueCross BlueShield and its affiliates. Additionally, SML can work with OON and private pay. 💌 Kristin.rains@pasadenavilla.com 📱 Cell: 615-243-1473 ☎️ Admissions: 877-845-5235 📠 Fax: 407-745-0779 Show less

Behavioral Health Clinician

• Jun 2013 - Jun 2022

Manager of Case Management

• May 2020 - Apr 2022

Led experienced team of healthcare professionals, supervised delivery of high-quality patient care, clinical documentation, and effective discharge planningActively participated in departmental process improvement, led implementations to increase compliance, lower variation, and reduce discharge wait times. Ensured compliance with HBIPS, Grier, and IMM standardsCrucial collaborator on marketing and business development projects; worked cross-functionally with dynamic multi-disciplinary team to align patient care and growth strategiesEffectively developed and managed staff related to training, coaching, and disciplinary actionsDeveloped and sustained deep connectivity with strategic community partnerships and maintained rapport with extensive pool of resources for patients servedEngaged in service recovery efforts as appropriate and needed and see through to resolutionMission driven leadership anchored in commitment to the care and improvement of human life Show less

Behavioral Health Case Manager

• Jan 2016 - May 2020

Completed utilization reviewWorked closely with multidisciplinary team and administration while engaging with patients directly on daily basisDemonstrated efficient documentation with extreme attention to detailIdentified and eliminate barriers to discharge and follow up careIdentified unsafe environmental conditions and patient behaviors and provided appropriate interventions as necessaryEnsured milieu was therapeutic and conducive to achieving individualized treatment plan goals Show less

Social Services Specialist

• May 2014 - Dec 2015

Completed psychosocial assessments and continuously reassessed treatment plans to evaluate patient progression towards goalsActed as patient advocate while simultaneously performing complex discharge planningManaged length of stay and ensured HBIPS compliance with core measuresConducted family meetings and group sessionsCompleted intake and level of care assessments

Psychiatric Technician

• Jun 2013 - May 2014

Participated in implementation of treatment plans by monitoring patient progress and communicating pertinent information to members of treatment teamResponded to emergency situations and successfully performed crisis intervention as neededLed psychosocial groups

Behavioral Health Case Manager Team Lead

• May 2010 - Aug 2015

Facilitated group and individual therapy for clients served by utilizing knowledge of rehabilitative strategies Maintained thoroughly detailed documentation of services Provided referrals for clients in need of services not offered by agency Managed case load of 30 clients Supervised team of Behavioral Health Case Managers in effective, unbiased manner Audited team performance weekly and implemented action plans to ensure superior performance Facilitated group and individual therapy for clients served by utilizing knowledge of rehabilitative strategies Maintained thoroughly detailed documentation of services Provided referrals for clients in need of services not offered by agency Managed case load of 30 clients Supervised team of Behavioral Health Case Managers in effective, unbiased manner Audited team performance weekly and implemented action plans to ensure superior performance