Kristin Piper

Sr. Salesforce Business Analyst at Macquarie Group
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Salesforce Certified Advanced Administrator (SCAA)
    Salesforce
    May, 2020
    - Nov, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Dec, 2019
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Nov, 2019
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Dec, 2021
    - Nov, 2024
  • Security+
    CompTIA
    Feb, 2013
    - Nov, 2024
  • Certified SAFe® 5 Product Owner/Product Manager
    Scaled Agile, Inc.
    Dec, 2021
    - Nov, 2024

Experience

  • Macquarie Group
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Sr. Salesforce Business Analyst
      • Mar 2022 - Present

  • Peraton
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Solution Manager
      • Sep 2020 - Jan 2022

    • COTS Configuration Specialist - Senior
      • Jun 2020 - Sep 2020

  • Prudential Financial
    • United States
    • Financial Services
    • 700 & Above Employee
    • Business Systems Analyst/Salesforce Administrator
      • Aug 2019 - Jun 2020

      Twilio, Hearsay and Alexa Product Owner Twilio, Hearsay and Alexa Product Owner

  • COHNS & ASSOCIATES, INC.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Training Managament Information Systems Lead/ Senior Fox Developer/System Administrator
      • Sep 2018 - Aug 2019

  • CAE
    • Canada
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • Training Management Information Systems Lead/ DevAdmin
      • May 2017 - Oct 2017

  • Navigator Development Group Inc.
    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • ARTS/TMIS Courseware Subject Matter Expert / Fox Britannica DevAdmin
      • Nov 2016 - May 2017

  • Bacik Group
    • United States
    • Facilities Services
    • 1 - 100 Employee
    • Jr. Management Analyst
      • Feb 2015 - Nov 2016

  • JANUS Research Group
    • United States
    • Defense and Space Manufacturing
    • 300 - 400 Employee
    • Systems Administrator
      • May 2013 - Feb 2015

      Serve as a Systems Administrator/Help Desk Specialist for the United States Army Aviation Center of Excellence – Command Group, providing a wide range of technical expertise in Information Technology processes to customers. Assist functional users regarding equipment operation and maintenance, and use analytical techniques to test and analyze computer equipment malfunctions and software errors. Provide customer service to call center type support to walk-ins, referrals, or telephonic requests from customers requiring assistance in the information technology arena; and, trouble shooting computer hardware and software performance issues. Install, configure and troubleshoot network and application server hardware and operating system software; test and analyze computer hardware and software malfunctions; and maintain a working knowledge of information processing technology, information technology, computer capabilities, and processing techniques. Maintain security measures and vulnerabilities by creating user network account and secure network accounts. Ensure that users have completed Information Awareness Training (NIPR) and Derivative Classification Training (SIPR). Work closely with local network enterprise center staff to ensure security violations and incidents are properly documented and reported. Update SharePoint database for the purpose of documenting service tickets for technical support. Manage permissions for SharePoint at site collection administrator level to maintain security measures. Upgrade and install all workstations with new technology and software. Maintain system administrator level privileges in support of user accounts. Use advanced diagnostic utilities to recover lost files, folders, disk, and memory problems. Assist with Blackberry and Apple troubleshooting and product activation.

Education

  • Arizona State University
    Master of Computer Applications - MCA, Systems Engineering
  • Auburn University
    Bachelor of Science (B.S.), Management Information Systems, General
    2011 - 2013
  • Enterprise State Community College
    Associate of Science (AS)
    2009 - 2011
  • Trailhead Military by Salesforce
    Developer
    2019 -

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