Experience

Professional Staffing Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• MIT, Adminstrative Assistant I, Team Lead

  • Aug 2008 - Present

  • Team lead and trainer for front desk personnel. • Act as technology liaison for all updates to front desk systems including documenting progress of such. • Process Housing Department reports to ensure Ashdown’s records are current. • Create and/or maintain and update several FilePro files, a local on-line resident and inventory database and several Excel files. • Document and produce the Front Desk Procedures Manual. • Perform daily duties including: greet and assist as needed all residents and visitors while enforcing security policies and procedures; process arrivals to and departures from the house; update records as needed for desk rentals and provide discreet assistance in an emergency. Show less



Bella Pallina

• Malden, Massachusetts

• Jewelry Designer

  • Jun 2005 - Present

  • Design, make and sell semi-precious/natural gemstone and crystal jewelry. • Maintain database of financials and inventory. • Design, make and sell semi-precious/natural gemstone and crystal jewelry. • Maintain database of financials and inventory.



Harvard Pilgrim Health Care

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Project Manager II

  • Aug 2000 - Jun 2004

  • Drafted, negotiated and subsequently enforced a multi-million dollar contract between HPHC and a major vendor responsible for critical member and provider communications. • Prepared budget, budget projections, and financial analysis.• Performed roles as liaison, project manager or individual contributor on numerous administrative, technical and business process redesign initiatives to reduce cost and improve mailing contents and/or aesthetics. This entailed coordinating desires and needs of ten internal HPHC departments, two internal IT teams (Perot Systems), and the mailing outsourcing vendor’s two business and three technical staffs located in three different states. Show less

• Operations Supervisor

  • Oct 1997 - Jul 2000

  • Supervised staffs of 4 (Boston location) and 7 (Quincy location) who were responsible for mail distribution, microfilming, and systems maintenance work.• Launched the mail unit in the Quincy location. Collaborated with IT and the impacted business areas to create necessary tools for the mail staff. Trained entire staff (both locations) and documented all procedures. • Acted as liaison among internal and external departments and vendors to coordinate department-wide tasks including monthly member and employer group billing, microfilming, inventory, archiving, and maintenance of internal equipment (hardware and software) used for these purposes. • Lead several projects to streamline business process flows for my department. • Verified the workflow of another department, made adjustments where necessary (manual and technical), documented the procedures for the unit and retrained the staff. Show less

• Fisrt Seniority Representative

  • Jan 1995 - Sep 1997

  • Administered and reconciled all senior personal health plan enrollments, terminations, and adjustments according to the rules and regulations of the Health Care Financing Administration (HCFA). • Provided extensive customer service to the Medicare population explaining HPHC and HCFA policies and procedures, resolution of billing issues, and monitoring of payment plans. • Wrote and produced the First Seniority Procedures Manual.



Harvard Community Health Plan

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Enrollment & Billing Service Representative

  • Jul 1993 - Dec 1994

  • Answered the E/B phone line and provided non group members, employer groups and intra-departmental coworkers with appropriate and timely information regarding policies and procedures. • Determined eligibility of health statement (new) and conversion applicants. • Co-authored the E/B Orientation Manual and was chosen to participate on the E/B-Member Service Coordination Team project. • Answered the E/B phone line and provided non group members, employer groups and intra-departmental coworkers with appropriate and timely information regarding policies and procedures. • Determined eligibility of health statement (new) and conversion applicants. • Co-authored the E/B Orientation Manual and was chosen to participate on the E/B-Member Service Coordination Team project.