Experience

Detroit Zoological Society

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Guest Relations Supervisor

  • Mar 2022 - Present



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Underwriter

  • Aug 2020 - Nov 2021

  Detroit, Michigan, United States Evaluated and determined the eligibility of loans. Analyzed applicant’s credit history and financial information to assess risk. Stayed up to date on investor guidelines, lending policies and procedures.



United Wholesale Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Underwriter

  • Sep 2019 - Aug 2020

  Applying knowledge and judgment to detailed loan analyses to offer effective underwriting alternatives to clients. Communicating with clients on loan conditions and providing superior customer service across a variety of communication tools. Staying up to date on investor guidelines, lending policies and United Shore procedures.

• Document Specialist

  • Dec 2018 - Sep 2019



Detroit Zoological Society

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Rides Supervisor

  • Jul 2018 - Dec 2018

  Royal Oak, Michigan Supervise staff in the Rides and Attractions department, ensuring a smooth run of daily operations in the 4D theater, Simulator Ride, Trains, Carousel, etc. Run daily briefings for staff and assist manager with filing, creating schedules, work orders, and enforcing workplace regulations. Assist with the training of new staff in all areas and coach staff on sales techniques for attraction packages.

• Sales Associate

  • Mar 2016 - Jul 2018

  Work in Main Admissions for the zoo, selling tickets and upselling ZooMore! packages to guests. Complete other duties as needed such as working in the parking lot, setting up for events, and more.



2941 Mediterranean Street Food

• Supervisor

  • Jan 2017 - Nov 2018

  Bloomfield Hills, Michigan Create a welcoming and exemplary experience for customers. Train new employees on the various positions and duties at the restaurant. Oversee opening and closing tasks including counting registers, line set up and take down and end of day paperwork, inventory and clean up.



Lakeshore Family YMCA

• Member Services Staff

  • Oct 2014 - Jun 2016

  Saint Clair Shores, MI Answering phone calls and welcoming guests. Processing payments for members and selling memberships and classes at the YMCA. Cleaning the facility as needed, giving tours. Run their Facebook and Twitter accounts. Handle Podio requests and help create marketing materials.



Bethany's Thrift Store

• Assistant Manager

  • Aug 2013 - Oct 2014

  Kentwood, MI Work in all areas of the store as needed. Run the register, walk the sales floor and run production in the back room. Attend weekly management meetings, fill out reports and train volunteers from our refugee service program and youth services program. Created a Facebook page for the store. Keep page up to date by creating posts, taking pictures, and answering messages.



Smart Living Network

• Intern

  • May 2013 - Aug 2013

  Kentwood, MI Wrote blog posts for their website as assigned.



Cornerstone University

• United States
• Higher Education
• 400 - 500 Employee

• Student Staff Writer

  • Sep 2012 - May 2013

  Wrote short news articles for the school’s website, and posts for the Twitter page. Ran other errands as needed.