Experience

Timberline Billing Service LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Claims Analyst

  • Jul 2023 - Present

• Client Services Coordinator

  • Aug 2021 - Jul 2023



Mom's Meals | A Purfoods Company

• United States
• Food and Beverage Manufacturing
• 400 - 500 Employee

• Intake Client Specialist

  • Nov 2020 - Jul 2021



Timberline Billing Service LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Claims Specialist

  • Sep 2018 - Nov 2020



Kristin's Childcare

• Altoona, IA

• In-Home Daycare Owner

  • Oct 2013 - Sep 2018

  • Manage all transportation and food service needs • Provide a safe, clean and nurturing environment for a group of 5 children ranging in ages 8 weeks to school age • Keep daily attendance, travel and food records • Communicate with parents daily on the progress of their child • Prepare daily educational and developmental activities • Help children develop problem solving strategies and encourage them towards independence, as well as maintaining safe play • Create and implement policies that keep the business running smoothly Show less



Principal Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Senior Client Service Associate

  • Dec 2009 - Apr 2013

  • Chosen to be a mentor for newly hired employees• Department contact for loans, benefit event process and required minimum distributions• Presented to the department in a monthly meeting about loan changes• Assisted 50 clients in servicing their 401k and 403b plans and received multiple compliments from clients regarding my service• Volunteered during United Way campaign 2011• Received nomination and award for You Rock award in November 2010• Presented to a potential client during a visit to Principal Financial Group• Assisted teammates in handling client situations when away from the office Show less

• Retirement Specialist

  • Oct 2006 - Dec 2009

  • Chosen to be a mentor for newly hired employees • Obtained Series 6 licensing in November 2006• Handled inbound calls from internal and external contacts to answer questions about defined benefit and defined contribution plans• Participated in the 2008 Morale Committee to boost morale for the department, as well as planning fundraisers and the annual party• Consistently performed above goal for quality reviews, adherence and after call work• Volunteered during Security Week 2007 and United Way Campaign 2008• Received a position in Principal Funds April 2, 2008 to work as a Retirement Specialist to gain more knowledge of Principal Mutual Funds products• Completed Integrity Service course to better communicate with internal and external clients• Participated in Pride of Princor/Rocker Awards Program 2009• Chosen to lead a project to update our Knowledge Base system to make the system more user-friendly for phone representatives Show less