Experience

TDS Telecommunications LLC

• Telecommunications
• 700 & Above Employee

• Associate Manager – Billing Assurance

  • Oct 2007 - Present

  Provide leadership and direct supervision for Billing Assurance. Billing Assurance has the responsibility for ensuring all end user and wholesale billing cycles are completed timely and accurately, wholesale customer service and collections, and Zolo Media billing, customer service and collections.

• Associate Manager - Customer Account Services

  • Oct 2007 - Present

  Provide leadership and direct supervision of Carrier Account Management team including performance management, metrics, and reporting. Manage carrier accounts receivable which includes special access, switched access, and other carrier revenue. Due to restructure in 2013, transitioned all account level processing activities in CDG CABS billing system and SABRE account level support functions to Customer Account Services. In 2015, added responsibility for Zolo Media billing and accounts receivable monitoring. In 2017 added responsibility for customer service and collection for OneNeck IT Solutions. In early 2018, a restructure made OneNeck a separate entity under the Telephone and Data system umbrella of companies. With this change, responsibility for OneNeck customer service and collections was transitioned to a new team within the OneNeck organization. Show less



Norlight Telecommunications

• United States
• Telecommunications
• 1 - 100 Employee

• Network Cost Analyst

  • 1999 - 2007

  Researched and analyzed vendor tariffs, contracts and master capacity agreements to ensure proper application of rates, terms, and conditions. Organized and monitored vendor interconnection costs from SONET to DS0 level in order to reduce Cost of Sales. Monitored legislative and regulatory activities to assure compliance and minimize exposure to changing regulatory environment. Researched and analyzed vendor tariffs, contracts and master capacity agreements to ensure proper application of rates, terms, and conditions. Organized and monitored vendor interconnection costs from SONET to DS0 level in order to reduce Cost of Sales. Monitored legislative and regulatory activities to assure compliance and minimize exposure to changing regulatory environment.