Kristin Derrick
Project Manager at Karmak- Claim this Profile
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Topline Score
Bio
Will Stuck
I had the pleasure of working with Kristin on post deployment support of Karmak ServiceMaster. Users were struggling moving from the green screen to the new windows based interface and frustration was high. Kristin worked with the support team to identify training issues, process improvements and engaged the right resources at Karmak to get the user base the support it needed. We felt Kristin was an extension of our team and directly lead to the success of the Karmak solution within our organization. I would welcome the opportunity to work with Kristin again.
Price Harper
Kristin is one of the most dedicated employee's I have ever known. She will go above and beyond to meet all the customer's needs, and is willing to put in long hours with no expected reward. She is a valuable team player, and a great asset to any organization.
Will Stuck
I had the pleasure of working with Kristin on post deployment support of Karmak ServiceMaster. Users were struggling moving from the green screen to the new windows based interface and frustration was high. Kristin worked with the support team to identify training issues, process improvements and engaged the right resources at Karmak to get the user base the support it needed. We felt Kristin was an extension of our team and directly lead to the success of the Karmak solution within our organization. I would welcome the opportunity to work with Kristin again.
Price Harper
Kristin is one of the most dedicated employee's I have ever known. She will go above and beyond to meet all the customer's needs, and is willing to put in long hours with no expected reward. She is a valuable team player, and a great asset to any organization.
Will Stuck
I had the pleasure of working with Kristin on post deployment support of Karmak ServiceMaster. Users were struggling moving from the green screen to the new windows based interface and frustration was high. Kristin worked with the support team to identify training issues, process improvements and engaged the right resources at Karmak to get the user base the support it needed. We felt Kristin was an extension of our team and directly lead to the success of the Karmak solution within our organization. I would welcome the opportunity to work with Kristin again.
Price Harper
Kristin is one of the most dedicated employee's I have ever known. She will go above and beyond to meet all the customer's needs, and is willing to put in long hours with no expected reward. She is a valuable team player, and a great asset to any organization.
Will Stuck
I had the pleasure of working with Kristin on post deployment support of Karmak ServiceMaster. Users were struggling moving from the green screen to the new windows based interface and frustration was high. Kristin worked with the support team to identify training issues, process improvements and engaged the right resources at Karmak to get the user base the support it needed. We felt Kristin was an extension of our team and directly lead to the success of the Karmak solution within our organization. I would welcome the opportunity to work with Kristin again.
Price Harper
Kristin is one of the most dedicated employee's I have ever known. She will go above and beyond to meet all the customer's needs, and is willing to put in long hours with no expected reward. She is a valuable team player, and a great asset to any organization.
Experience
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Karmak
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United States
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Software Development
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100 - 200 Employee
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Project Manager
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Feb 2014 - Present
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Strategic Support Leader
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Jan 2012 - Feb 2014
Worked closely with customers after implementation of their DMS to understand their needs, expectations or difficulties. Worked closely with internal resources to clearly delineate customer problems, address urgent customer issues quickly and involve appropriate resources as needed. Analyzed customer support data to better understand customer needs and difficulties. Suggested appropriate action to customer and/or internal resources based on the data analysis. Worked on support initiatives to meet company goals. This included the development of a support internal training program to build on the knowledge and skills of new and existing support analysts with the goal of increasing customer satisfaction and employee retention. Show less
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Account Manager
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May 2009 - Jan 2012
Served as the primary interface between Karmak and its customers. Proactively worked to ensure the customer’s success with Karmak’s products and services. Collaborated directly with customers and all departments in Karmak, analyzing the needs of the customer and implementing strategies to meet these needs. Developed metrics and customer profiles.
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Applications Support Analyst
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May 2002 - May 2009
INFO5 Applications Support Analyst - AS400 PlatformCustomer Service.Analyzed / Extensive Research of application issues. Provided resolutions to customer issues and implemented necessary changes for resolution.Participated in user conference's which included one on one user discussions on specific applications topics, as well as teaching classes on specific application topics.
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Administrative Assistant
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2000 - 2002
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Education
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NADA Dealer Candidate Academy Graduate
Dealership Operations
Community
