Director, People Operations

• Jun 2021 - Apr 2023

Senior HR Operations Manager

• Oct 2020 - Jun 2021

Senior Business Systems Analyst

• Aug 2016 - Jun 2018

Served as functional and technical consultant to HR, IT, internal finance, and marketing business units to develop technology solutions, process improvements, and policy changes designed to improve user experience and business unit efficiency • Led evaluation, selection, and implementation of onboarding and benefits administration platforms, transforming experiences from paper-based to paperless • Partner with HR staff regarding configuration options, best practices, and cost-effective… Show more Served as functional and technical consultant to HR, IT, internal finance, and marketing business units to develop technology solutions, process improvements, and policy changes designed to improve user experience and business unit efficiency • Led evaluation, selection, and implementation of onboarding and benefits administration platforms, transforming experiences from paper-based to paperless • Partner with HR staff regarding configuration options, best practices, and cost-effective solutions to support critical decisions • Maintain data integrity of the system; ensuring the data is accurate and up-to-date for security and audit reporting; manage security set-ups for system roles • Research new releases and upgrades with vendors and local user groups • Test and support platform configuration for all aspects of HRIS • Develop and deliver end user training; creating/maintaining documentation • Liaise with vendors, escalating issues for resolution, developing custom solutions, and planning/executing system upgrades and maintenance Show less Served as functional and technical consultant to HR, IT, internal finance, and marketing business units to develop technology solutions, process improvements, and policy changes designed to improve user experience and business unit efficiency • Led evaluation, selection, and implementation of onboarding and benefits administration platforms, transforming experiences from paper-based to paperless • Partner with HR staff regarding configuration options, best practices, and cost-effective… Show more Served as functional and technical consultant to HR, IT, internal finance, and marketing business units to develop technology solutions, process improvements, and policy changes designed to improve user experience and business unit efficiency • Led evaluation, selection, and implementation of onboarding and benefits administration platforms, transforming experiences from paper-based to paperless • Partner with HR staff regarding configuration options, best practices, and cost-effective solutions to support critical decisions • Maintain data integrity of the system; ensuring the data is accurate and up-to-date for security and audit reporting; manage security set-ups for system roles • Research new releases and upgrades with vendors and local user groups • Test and support platform configuration for all aspects of HRIS • Develop and deliver end user training; creating/maintaining documentation • Liaise with vendors, escalating issues for resolution, developing custom solutions, and planning/executing system upgrades and maintenance Show less

Senior HRIS Analyst

• Jul 2014 - Aug 2016

Partnered with HR leadership for ongoing improvement of talent acquisition business processes in highly complex healthcare research and clinical organization; collaborate with Information Services to solve business unit problems with automated systems; responsible for analyzing data and performing needs assessments to recommend solutions and efficiencies to existing system designs and processes * Project lead for ATS implementation for full cross-functional, multi-phase, multi-component… Show more Partnered with HR leadership for ongoing improvement of talent acquisition business processes in highly complex healthcare research and clinical organization; collaborate with Information Services to solve business unit problems with automated systems; responsible for analyzing data and performing needs assessments to recommend solutions and efficiencies to existing system designs and processes * Project lead for ATS implementation for full cross-functional, multi-phase, multi-component project spectrum, from initial stages to selection to implementation to rollout, delivering successful project on-time and on-budget * Team lead for existing PeopleSoft redesign project; partnered with Information Services to implement module redesign, including workflow, testing, training, go-live, and post-go-live * Performed all scheduled and ad-hoc reporting for talent acquisition team; responsible for metrics reporting and analysis; created and maintained end user documentation

Peoplesoft TAM Administrator

• Jun 2013 - Jul 2014

* Advise Director, TA of ideas for ongoing improvement of TA work processes for most effective use of collecting and auditing data in PeopleSoft Talent Management and Candidate Gateway for TA staff, hiring managers, and applicants * Gather and analyze data to identify patterns of system usage and emerging problems and suggests in collaboration with HRIS solutions and efficiencies * Perform all scheduled and ad hoc reporting for TA staff; run and analyze query results with a focus on… Show more * Advise Director, TA of ideas for ongoing improvement of TA work processes for most effective use of collecting and auditing data in PeopleSoft Talent Management and Candidate Gateway for TA staff, hiring managers, and applicants * Gather and analyze data to identify patterns of system usage and emerging problems and suggests in collaboration with HRIS solutions and efficiencies * Perform all scheduled and ad hoc reporting for TA staff; run and analyze query results with a focus on identifying trends and efficiencies * Perform daily maintenance on PS modules including merging records, resolving error reports, and data entry review, and cleanup for all candidate, hire, and job requisition records * Create and maintain internal and end-user documentation for PS TM processes and troubleshooting * Responsible for making all data corrections within the applicant database before the new hire and candidate data is carried over to employee database * Serve as point of contact for problem resolution for all problems experienced with PeopleSoft Talent Management and Candidate Gateway by TA staff, hiring managers, and applicants * Collaborate with and escalates issues to HRIS and IS as necessary * Initiate and process all PHFs for new hires and open job requisitions. Train back-ups and oversight of data entry done by any other TA staff, when necessary

HRIS & Benefits Analyst

• Jul 2012 - May 2013

* Implementation team lead and system administrator for GreenLight learning management system and WingSpan performance appraisal system; responsibilities include conducting needs analyses and demos, serving as client-side project manager, building system structure and importing data, informing decisions surrounding existing and changing business processes with subject-matter experts, all testing and maintenance, and creating and delivering role-specific user training materials * Responsible… Show more * Implementation team lead and system administrator for GreenLight learning management system and WingSpan performance appraisal system; responsibilities include conducting needs analyses and demos, serving as client-side project manager, building system structure and importing data, informing decisions surrounding existing and changing business processes with subject-matter experts, all testing and maintenance, and creating and delivering role-specific user training materials * Responsible for verifying and entering all employee changes in ADP, including running scheduled and ad hoc audit reports * Run, format, and distribute several system, scheduled, and ad hoc reports, including headcount, changes, PTO, performance appraisal, and training status * Administer PTO, including resolving accrual and miscoded time issues and running annual carryover and balance resets * Conduct weekly new employee benefits orientation and facilitate benefits enrollment through online portal bswift * Provide first-level service for all benefits queries including ongoing benefits administration and open enrollment

PST Coordinator

• Jul 2011 - Jul 2012

* Served as Recruiter for several internal operations requisitions, including legal and risk management, central and group finance, and IT * Spearheaded overhaul of all new hire onboarding, including: evaluating existing processes and presenting proposed improvements/redesign; creating new pre- and post-hire processes; streamlining day one orientation schedules with internal departments; and creating, administering, and analyzing onboarding surveys (resulting in increased quantity and… Show more * Served as Recruiter for several internal operations requisitions, including legal and risk management, central and group finance, and IT * Spearheaded overhaul of all new hire onboarding, including: evaluating existing processes and presenting proposed improvements/redesign; creating new pre- and post-hire processes; streamlining day one orientation schedules with internal departments; and creating, administering, and analyzing onboarding surveys (resulting in increased quantity and quality of responses) * Redesigned quarterly two-day corporate orientation, including editing and improving presentations, streamlining scheduling, revising and adding interactive components, and improving feedback forms * Managed internal hiring processes for union labor and carpenter hires, liaising with payroll and general foremen to receive, enter, and maintain accurate data for new and existing union employees

Recruiting Specialist

• Nov 2006 - Dec 2008

* Served as Recruiter for several requisitions across multiple departments including research, consulting, sales, knowledge management, and operations, using targeted recruiting strategies * Assisted HR Director with complete overhaul of performance management system, including articulating company core values and ratings, instituting a company-wide performance management calendar with targeted review, assessment, and development dates, and coordinating system training sessions for managers… Show more * Served as Recruiter for several requisitions across multiple departments including research, consulting, sales, knowledge management, and operations, using targeted recruiting strategies * Assisted HR Director with complete overhaul of performance management system, including articulating company core values and ratings, instituting a company-wide performance management calendar with targeted review, assessment, and development dates, and coordinating system training sessions for managers and staff * Served as project manager and subject matter expert for company-wide behavioral interview training, including designing and authoring interview guides, planning session content, and co-facilitating sessions * Fully managed and promoted employee referral program * Co-chaired Rewards & Recognition Committee and served as project manager to create an on-the-spot employee recognition program; assisted in annual awards program creation, launch, and ceremony planning; co-managed full awards process in its second year Show less * Served as Recruiter for several requisitions across multiple departments including research, consulting, sales, knowledge management, and operations, using targeted recruiting strategies * Assisted HR Director with complete overhaul of performance management system, including articulating company core values and ratings, instituting a company-wide performance management calendar with targeted review, assessment, and development dates, and coordinating system training sessions for managers… Show more * Served as Recruiter for several requisitions across multiple departments including research, consulting, sales, knowledge management, and operations, using targeted recruiting strategies * Assisted HR Director with complete overhaul of performance management system, including articulating company core values and ratings, instituting a company-wide performance management calendar with targeted review, assessment, and development dates, and coordinating system training sessions for managers and staff * Served as project manager and subject matter expert for company-wide behavioral interview training, including designing and authoring interview guides, planning session content, and co-facilitating sessions * Fully managed and promoted employee referral program * Co-chaired Rewards & Recognition Committee and served as project manager to create an on-the-spot employee recognition program; assisted in annual awards program creation, launch, and ceremony planning; co-managed full awards process in its second year Show less

Office Manager

• Jun 2004 - Nov 2006

* Coordinated daily office operations * Responsibilities included: invoicing; A/R and A/P; data entry; creating and maintaining vendor relationships; operating an 8 line phone system with very heavy call volume; corresponding with 12 additional branches; light payroll; ordering of office supplies; creating inventory spreadsheets; new employee onboarding and handling confidential employee files; IT and equipment troubleshooting * Coordinated daily office operations * Responsibilities included: invoicing; A/R and A/P; data entry; creating and maintaining vendor relationships; operating an 8 line phone system with very heavy call volume; corresponding with 12 additional branches; light payroll; ordering of office supplies; creating inventory spreadsheets; new employee onboarding and handling confidential employee files; IT and equipment troubleshooting