Kristin Crawford, CIP CRM

Senior Member Services Associate at Insurance Institute of Canada
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Bio

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Credentials

  • Chartered insurance professional
    Insurance Institute of Canada
    Jun, 2022
    - Oct, 2024
  • Chartered insurance professional
    Insurance Institute of Canada
    Jun, 2022
    - Oct, 2024
  • CRM Designation
    GRMI
    Sep, 2020
    - Oct, 2024
  • CRM Designation
    GRMI
    Sep, 2020
    - Oct, 2024
  • Risk Management Certificate
    Insurance Institute of Canada
    Jan, 2020
    - Oct, 2024
  • General Insurance Essentials (GIE) Certificate
    Insurance Institute of Canada
    Jan, 2019
    - Oct, 2024

Experience

  • Insurance Institute of Canada
    • Canada
    • Insurance
    • 100 - 200 Employee
    • Senior Member Services Associate
      • Apr 2022 - Present

    • Member Services Associate
      • Mar 2018 - Mar 2022

  • S & P Data
    • Canada
    • Business Consulting and Services
    • 1 - 100 Employee
    • Telesales Representative
      • Jan 2018 - Mar 2018
  • Northern Call
    • United Kingdom
    • Construction
    • Service Level Analyst/Customer Service Representive
      • Nov 2006 - Nov 2017

      I was on the phones for over 5 years before being promoted to Service Level Analyst. As a CSR I dealt with billing and sales for cable company. As SLA did data entry, MS Excel reports every 1/2 hour while ensuring 76% of our calls were answered within 2mins as per our contract with our client. There were also weekly and monthly analysis reports sent to the call centre manager I was on the phones for over 5 years before being promoted to Service Level Analyst. As a CSR I dealt with billing and sales for cable company. As SLA did data entry, MS Excel reports every 1/2 hour while ensuring 76% of our calls were answered within 2mins as per our contract with our client. There were also weekly and monthly analysis reports sent to the call centre manager

  • Teleltech
    • Netherlands
    • Retail
    • CSR
      • Sep 2005 - Oct 2006

      Customer Service for US based clients. Customer Service for US based clients.

Education

  • Insurance Institute of Canada
    Associate of customer service
    2022 - 2022
  • Insurance Institute of Canada
    CIP
    2019 - 2022
  • Insurance Institute of Canada
    Risk Management Certificate, Insurance
    2019 - 2020
  • Insurance Institute of Canada
    CRM
    2019 - 2020
  • Insurance Institute of Canada
    General Insurance Essentials Certificate, Insurance
    2019 - 2019
  • Laurentian University/Université Laurentienne
    BA (Hons), History
    2000 - 2004

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