Experience

Arlington International Racecourse

• United States
• Spectator Sports
• 1 - 100 Employee

• Manager of OTB

  • May 2010 - Present

   Management of gambling operations.  Responsible for interviewing, hiring, and training new employees.  Responsible for maintaining office environment and inventory management.  Balancing the money room.  Execute payroll for all personnel; track vacation and sick pay benefits.  Balance accounts payable and coding remittance requests.  Responsible for processing customer bets and resolving inquiries.  Providing excellent customer service to ensure return business.  Calculating and balancing currency tills.  Personnel support and administration.  Scheduling of 30 employees for 3 different departments  Responsible for maintaining office and building equipment and setting up maintenance if needed.  Oversees Food and Beverage department; ordering food and supplies, budgets, dealing with costs of goods/menu pricing and making sure kitchen is up to code. Show less



Chicago Cardinals Indoor Football

• Director of Business Operations

  • Mar 2009 - May 2010

   Responsible for season ticket sales, game day ticket sales and sponsorships for the team.  Managed ticket processing on event days.  Provided customer-centric service to fans, season ticket holders and sponsors.  Assisted game-day operations, included were: scheduling special guests, National Anthem singers, setting-up entertainment for half-time and end-of-quarter spots and assisted the general manager for staff positioning and fulfillment.  Developed a marketing plan for promoting and advertising, inline with budgetary guidelines.  Managed vendor relationships via public relations activities. Networked with local newspapers and sports writers to infuse community publications with team updates and special promotions. Show less



Oakwood Mobile Home Community

• United States

• Assistant Property Manager

  • Jul 2009 - Feb 2010

   Assisted in the property management of 215 mobile homes.  Responsible for showcasing properties to prospective buyers.  Managed prospective tenant credit checks.  Processed monthly billing; rent collections.  Assisted in dispute resolution, including payment demands, evictions and deposit demands.  Responsible for keeping leases current and accurate.  Marketed available homes on website, newspaper and related community publications.  Phone reception and followed-up with prospective buyers and tenants.  Regularly maintained office, clean, organized and supplied with materials. Show less



Video Headquarters

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Owner

  • Apr 2006 - Jun 2009

   Maintained bookkeeping and accounts payable.  Responsible for customer service and sales  Assisted customers in renting and buying movies.  Collected cash and credit card payments from customers.  Responsible for delinquent accounts and collections on product and funds.  Ordering product and merchandised for store displays.  Responsible for primary personnel scheduling and staff coordination.  Maintained bookkeeping and accounts payable.  Responsible for customer service and sales  Assisted customers in renting and buying movies.  Collected cash and credit card payments from customers.  Responsible for delinquent accounts and collections on product and funds.  Ordering product and merchandised for store displays.  Responsible for primary personnel scheduling and staff coordination.