Experience

Florida Forest Service

• United States
• Public Safety
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2017 - Present

• Duty Officer

  • Aug 2009 - Dec 2016

  Responsible for providing excellent customer service to the public and staff; greet and provide information to visitors; monitor and respond to radio traffic; answer questions from the public, provide information on the divisions mission; authorize or deny requests for open burning; direct incoming phone calls to appropriate party when needed; coordinate with outside agencies for incident management; writer, editor and publisher of district newsletter; open, sort and route incoming mail; accounts payable; support the administrative assistant and other employees; run reports. Show less



Samco Plumbing Co

• United States
• Research Services

• Dispatcher/Customer Service Rep.

  • Jun 2001 - Aug 2009

  Answered calls for service; solely responsible for booking appointments; provided information and resolution to customers internal and external; prioritizing and dispatching service calls to technicians; providing office support to the construction division; maintaining all service and customer records; data entry; accounts payable; providing general administrative duties and notary service. Answered calls for service; solely responsible for booking appointments; provided information and resolution to customers internal and external; prioritizing and dispatching service calls to technicians; providing office support to the construction division; maintaining all service and customer records; data entry; accounts payable; providing general administrative duties and notary service.



The Terrace Hotel - Lakeland, Florida

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Sep 1999 - Feb 2001

  Advanced from desk clerk to front office manager with staff of six in a luxury business class hotel. Booked reservations, checked guests both in and out of property. Coordinated with travel agents, the sales department and housekeeping team to maximize efficiency in placing guests. Resolved client complaints and ensured client requests were met or exceeded. Handled incoming calls on multi line system. Performed all duties as needed for guest satisfaction including light housekeeping, valet, concierge and room service. Show less