Software/Hardware Support Incident Management

• Jun 2022 - Present

Parking systems

• Nov 2021 - Jun 2022

Hectronic, HUB parking systems and solutions Hectronic, HUB parking systems and solutions

Service and Installation Engineer

• Jan 2017 - Nov 2021

-Fare collection systems on Luas and Irish rail -Electro-mechanical PC controlled systems -Automatic gates, parking, travel ticket machines and pole media validators -Electro, electronic, PLC, hardware and software: imaging, commissioning, wiring, setup, testing, debug, fault finding and preventive maintenance -Ticket machines with complex electro-mechanical payment validation systems wiring, commissioning and maintenance. -SODECO, NRI, MARS, EAGLE, GBA, VERIFONE, CHINATEC, CRANE Bill to Bill just some of payment validation components used and maintained on daily error resolving basis and through preventive maintenance -Printers, firmware updates, onsite component replenishment, preventive maintenance, tickets replenishment -Resolving network issues by troubleshooting "copper" or fiber connection devices, media converters, switches, routers and panels -Testing and validating resolved issues by remote device accessing through terminal server, control and monitoring software, scada, VNC -Fare media validation PC based devices wiring, commissioning and maintenance -Upgrade projects: touch screens, software updates, physical and software security updates, payment upgrades -Windows OS migrations -On call, field and remote monitoring and remedial -Documenting, reports, stock control -Preventative maintenance, organizing and scheduling -Resolving trouble tickets through CRM (Salesforce and SAP) Show less

Service and Installation Engineer

• May 2016 - Nov 2016

-TV, video wall and AV systems -Video promote and signage servers -Commissioning, setup and troubleshooting -Electrical installations repairs and upgrades -Service standalone PC based betting machines -CCTV systems -Satellite and terrestrial reception and distribution systems -Documentation and reports, stock control, services organization and scheduling, resolving trouble tickets -TV, video wall and AV systems -Video promote and signage servers -Commissioning, setup and troubleshooting -Electrical installations repairs and upgrades -Service standalone PC based betting machines -CCTV systems -Satellite and terrestrial reception and distribution systems -Documentation and reports, stock control, services organization and scheduling, resolving trouble tickets

Owner, Sales Service and Installation Engineer

• Jan 2014 - May 2016

-Sales, stock control, goods orders from domestic and EU suppliers (TeleSystem, Engel, Ferguson, Abcom, AX technology...) -Customers and installers support, web shop sales and administration -TV, CCTV, network, terrestrial and satellite equipment installation -IT equipment sales, installations and repairs -Electrical installations repairs and upgrades -T-com internet and satellite provider contract seller and installer -Financial and employee’s management -Sales, stock control, goods orders from domestic and EU suppliers (TeleSystem, Engel, Ferguson, Abcom, AX technology...) -Customers and installers support, web shop sales and administration -TV, CCTV, network, terrestrial and satellite equipment installation -IT equipment sales, installations and repairs -Electrical installations repairs and upgrades -T-com internet and satellite provider contract seller and installer -Financial and employee’s management

Regional Office Manager

• Dec 2005 - Jan 2014

-Office, employees, regional marketing and administration management -Sales, stock control, goods orders and servicing -Customers and installers support, web shop sales and administration -TV, CCTV, network, terrestrial and satellite equipment installation and service -Hotel, AV, TV systems -IT equipment sales, installations and repairs -Electrical equipment sales -Beta testing, QA and direct participation in new products development in cooperation with Chinese (Skyworth, Mico, Quiaohua) manufacturers. Show less

Electronics, AV, IT department manager

• Mar 2003 - Dec 2005

-Employees, sales, stock and customer’s support -Department goods restock, returns, promotions -Department maintenance -Administrative duties -Employees, sales, stock and customer’s support -Department goods restock, returns, promotions -Department maintenance -Administrative duties

Warehouse department

• Dec 2001 - Jan 2003

-Warehouse management in production process department -Goods receiving, stock controls, shipping -Invoices, shipping declarations, internal warehouse documentation -Warehouse management in production process department -Goods receiving, stock controls, shipping -Invoices, shipping declarations, internal warehouse documentation