Integration Support Team Lead

• Jul 2021 - Present

Google My Business, Apple Maps, TripAdvisor and Yelp.Creating listings, requesting access to manage the listings, optimizing the listings, reinstating suspended listings, daily interactions with Sales ,AM ,Major ,White Glove inorder to support them in getting Direct live.Answering any requests/questions on the sales-integration support channel on daily basis.Creating new Gmail account for every request.Daily tracking of the suspended pages, submitting different google forms based on the problem we’re facing. Requesting video verifications with google, opening and working on queries with google support for different GMB issues.Optimizing google listings with helpful information about: location hours, special services, and more that have helped consumers continue supporting local businessesAssist with adding Slice OO Buttons.Guiding the new reps of the detailed basics of the Google My Business profilesKeeping a weekly reporting document, following trends on suspended pagesAssigning cases from the IS open queue to the available representativesCreating basic reports for the weekly IS achievements and effortsTraining new hires, train and support members of the team that require additional training. Show less

Integration Support Rep

• Nov 2019 - Jul 2021

Google My Business, Apple Maps, TripAdvisor and Yelp.Creating listings, requesting access to manage the listings, optimizing the listings, reinstating suspended listings, daily interactions with Sales, AM ,Major ,White Glove inorder to support them in getting Direct liveAnswering any requests/questions on the sales-integration support channel on daily basis,Creating new Gmail account for every request, Daily tracking of the suspended pages, submitting different google forms based on the problem we’re facing.Requesting video verifications with google, opening and working on queries with google support for different GMB issuesOptimizing google listings with helpful information about: location hours, special services, and more that have helped consumers continue supporting local businessesAssist with adding Slice OO Buttons.Guiding the new reps of the detailed basics of the Google My Business profiles. Show less

Passenger Service Agent

• May 2019 - Oct 2019

Handling administrative procedures for passengers before and after flight. ( issuing tickets, assist with check in, process luggage, facility boarding, and provide information). Operate computers and specialist equipment ( Airline Specific Software). Produce work related documentation( invoices, statements) Maintain highest standards of safety and security. Maintain communication with airplane companies. Managing time organization. Handling administrative procedures for passengers before and after flight. ( issuing tickets, assist with check in, process luggage, facility boarding, and provide information). Operate computers and specialist equipment ( Airline Specific Software). Produce work related documentation( invoices, statements) Maintain highest standards of safety and security. Maintain communication with airplane companies. Managing time organization.

Restaurant Growth-Digital Marketing

• Jan 2019 - May 2019

Managing portfolios of Slice Restaurant Partners, providing customer support through calls and emails. Address and assign issues with assigned restaurant, promoting the company vision and mission and product. Track record of meeting and exceeding goals. Collaborate effectively with team members to solve issues and problems. Organizing and prioritizing tasks and develop trust and loyalty with restaurant owners.Review cost/benefit analysis of potential promotional programs and manage budgets set aside to support promotional activities. Coordinate with clients for developing marketing programs. Maintain accurate and detail account information and notes via Salesforce. Manage and record all activity by outwardly communicating via phone and email and notating in SalesForce.com Show less

Account Manager

• May 2017 - Jan 2019

Managing portfolios of Slice Restaurant Partners, providing customer support through calls and emails. Address and assign issues with assigned restaurant, promoting the company vision and mission and product. Track record of meeting and exceeding goals. Collaborate effectively with team members to solve issues and problems. Organizing and prioritizing tasks and develop trust and loyalty with restaurant owners.

Flight Attendant

• Nov 2014 - Oct 2016

Safety Professional on-board aircraft. (Fleet Boeing 777-200, 777-300, 787-900 and Fleet Airbus 319, 320, 321, 330-200, 330-300, 350) Customer recovery specialist, Representation of Qatar Airways brand, Promotion and sale of Qatar Airways Products, Assistance in Cabin services, Customer Service, Administrative duties before and during flight. Attend the “brief” and act on it, Conduct safety check before flight. Greet customers, check their tickets and accompany them to their seats. Prepare and serve drinks and food to passengers. Present emergency equipment and give instructions Monitor and secure the cabin regularly, Comply with all aviation rules and regulations for safety and protection. Assist passengers and cabin crew during emergency situations. Provide special help to passengers with special needs (children, disabled persons, elders etc) Submit analytic reports concerning flight incidents. Show less

Lifeguard

• May 2014 - Sep 2014

Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time. Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time.

Store Manager

• Oct 2013 - Jan 2014

Controlling the flow of products, in a storage in NJ, storage administration, insuring compliance with policies and procedures, day to day supervision. Controlling the flow of products, in a storage in NJ, storage administration, insuring compliance with policies and procedures, day to day supervision.

Lifeguard

• May 2013 - Oct 2013

Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time. Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time.

Lifeguard

• May 2012 - Sep 2012

Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time. Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time.

Lifeguard

• May 2011 - Sep 2011

Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time. Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift persons in distress of varying weights. Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time.

Shift Supervisor

• Jun 2010 - Sep 2010

Professional Football Player

• May 2003 - Jun 2010