President

• Nov 2020 - Present

Vice President of Operations

• Dec 2017 - Nov 2020

Regional Manager

• Jun 2016 - Nov 2017

General Manager

• Mar 2014 - Jun 2016

Oversee Multi Unit Bakery Including Cupcake Shop, Ice Cream Shop, Cupcake ATM, Sprinkles Party Room and Commissary Production. -Developed and implemented a strategic turnaround plan to revamp a struggling location and effectively expand location to include ATM, ice cream, and commissary production. -Assisted in redesigning corporate culture through participation in the Happiness Survey that created organizational mission, vision, and values that were launched in January 2016. -Created, developed, and executed operational procedures for first commissary bakery concept launched in the New York market. -Recruited, Onboarded, Coached, Trained, and Developed several associates into top managerial roles.-Coordinated participation in local events to increase brand exposure and market new offerings. -Cross trained team to know multiple roles that increased engagement and also decreased labor hours.

General Manager

• Jan 2011 - Mar 2014

Oversaw entire store operation to maximize sales, efficiency and ensure product quality and consistency.• Trained, motivated and mentored staff members to drive peak performance and efficiency.• Developed and maintained strong relationships with customers to ensure customer retention.• Supported the implementation of company programs, procedures, methods and practices to promote Sprinkles competitive advantage.• Managed, identified, communicated and delegated the appropriate responsibilities to ensure operational excellence.• Developed shift supervisors into high performing assistant managers

Assistant Manager

• Apr 2010 - Jan 2011

Supported General Manager in all aspects of the operation• Trained, motivated and mentored staff at all levels• Monitored labor costs to maximize profitability while maintaining appropriate associate staffing levels.• Recruited talent that that supported a fun, customer centric work culture.• Maintained sufficient inventory levels while overseeing receiving, stocking, and distribution.• Ensured compliance with all sanitary and health guidelines.• Assisted the general manager with any new hire paperwork and payroll• Oversaw kitchen production to ensure product quality and consistency

Shift Supervisor

• May 2009 - Apr 2010

Anticipated customer and store needs throughout shift, ensuring product quality and consistency.• Assisted the AM and GM with team engagement and associate training.• Ensured all customer expectations were not only met but exceeded.• Handled any customer complaints in a timely and cost effective manner.• Maintained cash drawer, ensuring smooth and efficient transactions with each customer.• Oversaw compliance with all store and employment related policies.

Cupcake Associate

• Sep 2008 - May 2009

Provided exceptional customer service by consistently following Sprinkles service steps.• Ensure Sprinkles Impeccable presentation while boxing or stocking cupcakes.• Maintained cash drawer, ensuring smooth and efficient transactions with each customer.• Adhered to all Sprinkles cleanliness guidelines.

Executive Assistant

• May 2008 - Aug 2008

Assisted the office manager with daily operations and tasks• Answered phones, processed invoices and maintained and faxed patient records. Assisted the office manager with daily operations and tasks• Answered phones, processed invoices and maintained and faxed patient records.

Executive Assistant

• Jun 2007 - Jan 2008