Project Manager

• Nov 2021 - Present

Project Quotes

• May 2021 - Dec 2021

Sr. Marketing Manager, Data Operations

• Jan 2021 - May 2021

Regional Inside Sales Manager

• Jul 2019 - Jan 2021

Coach a high-performance team of independent sales representatives to boost revenues and delight customers. Provide expert support throughout the sales cycle to target accounts and secure new orders.► Train, develop, and mentor 3 direct reports► Champion a focus on growing the existing customers, elevating profits and satisfaction► Encourage agents to use their Acuity Distribution Center portal to place orders► Support trainings associated with online ordering tools and products► Challenge the team to outperform goals and expectations

C&I Customer Resolution Lead

• Feb 2016 - Jul 2019

Provided unparalleled service, transformed problems into solutions, developed strong cross-functional partnerships between the agencies and the matrix partners, and maintained long-lasting customer relationships for both the commercial and industrial sides of the business.► Managed 22 team members and 52 agencies, and collaborated with the sales team to drive positive outcomes for the customers► Educated team to handle escalations themselves and helped develop staff into accountable, knowledgeable resources ► Established a process where new hires worked on returns to learn how to read order and understand the agent’s perspective► Supported the company transition to Service Cloud within Salesforce and used data to drive continuous improvements► Participated in Kaizen initiatives and drove process improvements to improve performance results► Resolved all return issues within 48 hours and responded to customer emails within 2 hours

Medical Assistant | Front Office Manager

• 2006 - 2015

Managed appointment scheduling, phone answering, check in and check out duties, insurance verifications, plan reviews, financial oversight, and patient relations to support a local women’s health clinic.► Contributed toward the creation of a positive, collaborative working culture► Handled personnel issues, customer relations, and record keeping► Assisted in the hiring and onboarding of new employees► Scheduled surgical procedures and answered questions about the plan► Took patient vital signs and assisted with injections► Informed patients of test results► Expanded clinical expertise and medical knowledge