Experience

Collegiate Admission and Retention Solutions

• United States
• Education Administration Programs
• 1 - 100 Employee

• Student Success Counselor

  • Jan 2016 - Present

  I make outbound calls to students at two colleges and a scholarship program to help students resolve academic, financial, and personal problems before they can affect academic performance. Also, I am a financial aid phone counselor for a community college and a state university. I provide admissions support services for another community college. I provide lead qualification services for dozens of career colleges and placement verification for technical schools.



Kaplan Test Prep

• United States
• Education Administration Programs
• 700 & Above Employee

• SAT/ ACT tutor

  • Aug 2015 - Jan 2016



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Technical Support Representative

  • Nov 2014 - May 2015

  Handle inbound calls from customers about Tier 2 mobile product issues. Troubleshoot mobile phones, tablets, wifi devices, and Home Phone Connects. Diagnose and solve issues related to hardware, software, network coverage, and network failures for customers. Advise on solutions for repair, replacement, or upgrade. Continue to handle all customer service functions, as appropriate. As the Apple Center of Excellence, 75% of calls were about Apple iphones and ipads. When necessary, refer customers to Apple Tier 3 support centers for icloud, imessage, and related issues.

• Customer Service Representative

  • Nov 2012 - Nov 2014

  Handle inbound calls from customers and potential customers about products and services, billing, payment processing, phone activation, and sales of new devices and accessories.Perform Tier 1 tech support functions for mobile phones, portable internet devices, and tablets. Use knowledge base to diagnose problems for further review by Tier 2 and manufacturer support.Advise customers on Verizon Wireless on-line and My Verizon app portals, Verizon Cloud back-up system, and Family Base services.Assess and connect customers as needed to other departments including Financial Services, Fraud, Insurance Claims, and Telesales.



THE CHILDREN’S MUSEUM

• United States
• Museums, Historical Sites, and Zoos

• Planetarium Director

  • Sep 2008 - Sep 2012

  Manage departmental and restricted budgets, staff, purchasing, programming schedules, and theater content.Serve on Senior Management Team and coordinate programming with Education, Guest Relations, Wildlife Sanctuary, Pre-School, and Facilities Managers.Coordinate three-year, $600,000 federal grant project with multiple deliverables, objectives, and subcontracts; track expenditures, participation rates, timecards, purchasing, and payroll.Write original show scripts, professional development materials, student materials, news articles, and marketing pieces; create unique programs for special events and groups.Align all astronomy and planetarium programming to the Connecticut State Science Curriculum Frameworks.Prepare reports in both text and Microsoft Excel of budget and attendance projections, cost/ benefit analyses, historical trends, and scope of services; create mail merges and exports from VISTA databases.Evaluate programs both within and outside the department through formal and informal methods.



The Children's Museum

• United States
• Museums, Historical Sites, and Zoos

• Assistant Planetarium Director

  • Jul 1999 - Aug 2008

  Teach most planetarium classes to students, including those with special needs, from preschool to grade 12.Present both live and recorded planetarium programs for general public audiences.Supervise part-time and weekend planetarium staff.Maintain all planetarium systems and arrange for necessary machine service.Design hands-on, interactive astronomy activities for special events, home-schooled students, and the general public.Arrange and install new planetarium programs and laser shows.



WEST SIDE MIDDLE SCHOOL

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Language Arts and Science Teacher

  • Sep 1997 - Jun 1999

  Prepare lesson plans aligned to school curricula and Connecticut State Standards.Teach reading and writing workshop method, vocabulary, parts of language, genres in writing, and peer criticism and consultation.Design laboratory activities and organize content learning for general science classes.