Experience

Blue Ridge School

• United States
• Education Administration Programs
• 1 - 100 Employee

• External Affairs Associate

  • Jun 2013 - 10 years 7 months

  St. George, Virginia • Coordinates the day-to-day needs of the Assistant Headmaster for Advancement and Director of Admission in the variety of meetings, contacts, and programs in which they participate, both together and separately. • Serves as an additional Blackbaud administrator for both the Advancement and Admission Offices. Analyzes data and produces reports in response to requests for information from these databases. • Leads the weekly production and mailing of thank-you letters for Advancement with… Show more • Coordinates the day-to-day needs of the Assistant Headmaster for Advancement and Director of Admission in the variety of meetings, contacts, and programs in which they participate, both together and separately. • Serves as an additional Blackbaud administrator for both the Advancement and Admission Offices. Analyzes data and produces reports in response to requests for information from these databases. • Leads the weekly production and mailing of thank-you letters for Advancement with direction from the External Affairs Database Coordinator. • Supports direct mail and marketing efforts for both Advancement and Admission departments, as appropriate. • Makes necessary arrangements for department-related travel for the Assistant Headmaster for Advancement and Director of Admission including transportation, rental car and hotel accommodations. • Reviews and reconciles bills and travel vouchers for the Assistant Headmaster for Advancement and the Director of Admission. • Manages the use of Battle House by the School community and coordinates with housekeeping and facilities as needed. • Cooperates with all staff members to alleviate peak workloads in other programs for which the department is responsible. • Receives visitors and telephone calls for the Advancement and Admission Offices. • Organizes and maintains Advancement Office filing system. • Orders supplies for the Advancement Office as needed and keeps appropriate inventory on-hand. • Maintains a “sample book” of all significant mailings and appeals sent from the Advancement Office each year. • Responds to inquiries and administrative problems as needed. • Demonstrates continued professional curiosity and growth • Performs other duties as assigned by the Assistant Headmaster for Advancement or the Director of Admission. Show less



University of Virginia

• United States
• Higher Education
• 700 & Above Employee

• Lead Patient Access Specialist

  • Oct 2010 - Jun 2013

  Charlottesville, Virginia Area * The Cancer Center lead role functions are similar to Patient Access Specialist functions; however have the additional responsibility of training and mentorship of department policies and procedures pertaining to that role; * Assist Medical Center Supervisor in the performance evaluation, development planning, and skill set initiatives for the clerical staff; * The evaluation of current procedures needing quality enhancements, electronic development, and outcome reviews; * Active in committees… Show more * The Cancer Center lead role functions are similar to Patient Access Specialist functions; however have the additional responsibility of training and mentorship of department policies and procedures pertaining to that role; * Assist Medical Center Supervisor in the performance evaluation, development planning, and skill set initiatives for the clerical staff; * The evaluation of current procedures needing quality enhancements, electronic development, and outcome reviews; * Active in committees looking at practice enhancements, future developments, customer care, and quality outcomes; * Seen as “Super User/Trainer” for EPIC and BEACON within the department; * Administrative special projects and report analysis reviews leading toward necessary procedural changes, development, and/or restructuring.

• Patient Access Specialist

  • Dec 2009 - Oct 2010

  Charlottesville, Virginia Area * In a polite & professional manner greet all customers, internal and external, in an effort to create positive personal and working relationships with all; * Ensure that clinic specific registration duties are accurately completed in accordance with established Medical Center policies in a timely manner; * Confidentiality of patient data is maintained in accordance with HIPAA guidelines; * Handling and documenting funds received from patients, balancing journal within OLJ. Providing adequate… Show more * In a polite & professional manner greet all customers, internal and external, in an effort to create positive personal and working relationships with all; * Ensure that clinic specific registration duties are accurately completed in accordance with established Medical Center policies in a timely manner; * Confidentiality of patient data is maintained in accordance with HIPAA guidelines; * Handling and documenting funds received from patients, balancing journal within OLJ. Providing adequate security to funds at all times; * Providing staffing coverage to the Cancer Center, Radiation Oncology West & Moser. Ensuring that patient registration & scheduling, OLJ, document scanning, and support to clinical staff are accomplished at each location; * Assist management/co-workers with reporting and any other support projects that strengthen efficient operations within the department.



Martha Jefferson Hospital

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Administrative Specialist

  • Jun 2006 - Dec 2009

  Charlottesville, Virginia Area * Perform order entry, all phases of scheduling, medical necessity checks, verification, and eligible registration; including pre-authorizations. Enter and verify all input information with 99% accuracy; * Obtain accurate patient specific reimbursement data from on-line sources for co-payment collections to ensure that correct co-payment amounts are collected; * Greet all patients in a polite, courteous & professional manner when they arrive for appointments, provided superior customer service… Show more * Perform order entry, all phases of scheduling, medical necessity checks, verification, and eligible registration; including pre-authorizations. Enter and verify all input information with 99% accuracy; * Obtain accurate patient specific reimbursement data from on-line sources for co-payment collections to ensure that correct co-payment amounts are collected; * Greet all patients in a polite, courteous & professional manner when they arrive for appointments, provided superior customer service to all customers; including patients/their representatives, hospital & medical staff; * Obtain appropriate signatures, physician orders, release forms, and any other designated documentation; * Work collaboratively with other departments within the organization to implement new policies and procedures; * Answering telephones and directing the calls to the appropriate staff; delivering accurate messages to appropriate personnel. Receiving and relaying physician’s orders, both written and verbal; Assist management with reporting and any other support projects that support more efficient operations within the department. Show less



Microaire Surgical Instruments

• United States
• Medical Device
• 100 - 200 Employee

• Customer Service Representive

  • Nov 2004 - Apr 2005

  Charlottesville, Virginia Area



State Farm

• United States
• Insurance
• 700 & Above Employee

• Auto Claims Processor

  • Apr 2002 - Nov 2004

  Charlottesville, Virginia Area Applying claims settlement procedures to process claims, initiate claim payments, and close claim files under the direction of claim representatives or claims management Communicating with customers and associates over the telephone, in person, and in written correspondence Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Working in a collaborative team environment to handle a large volume of claims and… Show more Applying claims settlement procedures to process claims, initiate claim payments, and close claim files under the direction of claim representatives or claims management Communicating with customers and associates over the telephone, in person, and in written correspondence Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Working in a collaborative team environment to handle a large volume of claims and telephone calls Successful completion of required training programs and all licensing requirements, including continuing education for licensing Ability to learn and apply claims policies and procedures Ability to develop and apply knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts, and medical and anatomical terminology Ability to communicate clearly, professionally, and empathetically Ability to maintain quality work product and professionalism, even when work volume is high Ability to learn and utilize computer systems and other technologies Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively Critical competencies include, but are not limited to: adaptability, communication, teamwork, accountability, customer focus, and quality Show less



Technicolor

• France
• Entertainment Providers
• 700 & Above Employee

• Account Representative

  • Apr 1999 - Apr 2002

  Charlottesville, Virginia Area