Experience

Carolina Veterinary Specialists

• United States
• Veterinary Services
• 1 - 100 Employee

• • Apr 2019 - Present

  The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff; overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.

• • Dec 2017 - Apr 2019

  Responsible for building relationships with the pDVM community. Helped develop, build and maintain pDVM relationships through on-site visits, CE programs, email and fax campaigns, and more.Complete all territory objectives including achieving consult plan while operating within specified expense budget. Provided comprehensive knowledge of our services and specialists to the veterinary community. Keep current territory records concerning activities; communicates timely, accurately and meaningfully with each Hospital Manager and others as required utilizing computer, written and phone communications resources effectively. Seeks their support and keeps them informed of changes that may impact the business. Act as key liaison with local veterinary medical associations and other business and professional associations in the territory. Ensure flawless communication between pDVMs to hospital team. Respond to and consistently meets the inquiry needs of pDVMs. Identify ways to increase efficiencies or improve processes. Remain knowledgeable of all happenings in the practice and in market including hospital services and new competition. Follow and upholds organization expectations including policies, procedures, industry regulations, department goals and strategy. Politely give consistent, timely and accurate information and finds answer when unsure. Project warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages consult growth. Show less