Credit Controller

• Mar 2022 - Present

Customer Support Specialist

• May 2021 - Apr 2022

Customer Service Representative

• Apr 2017 - May 2021

Customer Service Advisor

• Oct 2016 - Apr 2017

• Working with All money in large quantities (Petty cash, organising the banking)• Open of store – floating the till & preparation for daily takings• Close of store – Duty Managing. Cashing up procedures.• Data input, constantly reading and translating bets. • Having to be up to date on all company processes as betting responsibility’s change daily.• Completing all paperwork required for running of the store• 1 to 1 contact with customers• Experience with dealing with customer disputes, query’s and irrational customer behaviour.

Retail Sales Supervisor

• Jun 2015 - Sep 2016

• Working with All money (Petty cash, organising the banking collections)• Open of store – floating the till & preparation for daily takings• Close of store - cashing up procedures & daily banking• Completing Monthly Rotas • Completing all paperwork required for running of the store• 1 to 1 contact with customers• Checking & Working the delivery and putting stock out and re merchandising full store.• Building up window displays.• Cleaning duties. • Working with All money (Petty cash, organising the banking collections)• Open of store – floating the till & preparation for daily takings• Close of store - cashing up procedures & daily banking• Completing Monthly Rotas • Completing all paperwork required for running of the store• 1 to 1 contact with customers• Checking & Working the delivery and putting stock out and re merchandising full store.• Building up window displays.• Cleaning duties.

Store Supervisor

• Apr 2015 - Jun 2015

• Working with All money (in the till & in the back office)• Open of store – floating the till & preparation for daily takings• Close of store - cashing up procedures & daily banking• Dealing with staff sick.• Completing weekly Rotas • 1 to 1 contact with customers• Checking off delivery when it comes in.• Working the delivery and putting stock out and re merchandising full sections.• Building up window displays.• Light cleaning duties • Working with All money (in the till & in the back office)• Open of store – floating the till & preparation for daily takings• Close of store - cashing up procedures & daily banking• Dealing with staff sick.• Completing weekly Rotas • 1 to 1 contact with customers• Checking off delivery when it comes in.• Working the delivery and putting stock out and re merchandising full sections.• Building up window displays.• Light cleaning duties

Customer Service Assistant

• 2013 - 2015

Customer Service Assistant

• 2006 - 2012