Director Of Operations

• Jul 2020 - Present

Manage a nonprofit organization's operations, including facility oversight, policy and procedure development, process improvement, budget development, contract negotiations, etc. Develop organizational reporting structures in multiple areas to provide transparency with finances vital to a nonprofit’s success. Directly responsible for furthering the vision of growth by launching the organization's first Satellite distribution locations, including process and program development and implementation, volunteer and donor relations, and social media/marketing management. Guide the organization in developing corporate structure and hierarchy, including the clarification of job duties for positions vital to growth and sustainability. Show less

Manager

• Sep 2019 - Jul 2020

Chief Executive Officer

• Jan 2019 - Present

The Executive Director serves as chief executive of Melody Manor Ranch and, in partnership with the Board, is responsible for the success of Melody Manor Ranch. Together, the Board and Executive Director assure Melody Manor Ranch's relevance to the community, the accomplishment of Melody Manor Ranch's mission and vision, and the accountability of Melody Manor Ranch to its diverse constituents. The Board delegates responsibility for the management and day-to-day operations to the Executive Director and s/he has the authority to carry out these responsibilities, in accordance with the direction and policies established by the Board. The Executive Director provides direction and enabling to the Board as it carries out its governance functions. Show less

Executive Associate Pastor

• Mar 2014 - Jul 2019

Responsible for member assimilation. Provide meaningful development opportunities for volunteers in various areas of operations. Oversee church operations. Lead, oversee and execute regular meetings with staff and volunteers. Guide and improve interactions between senior pastor, elders, and other staff members. Collaborate with senior pastor and elders regarding ministry administration, and implementation of mission and vision of the church. Assisting staff to manage ministry budgets. Manage online and social media presence and other communications. Review create and implement policies and procedures to ensure effective operation of church. Show less

Regional Operations Manager

• Mar 2011 - Jan 2019

Managed all administration, warehouse and installation activities of the Territory which included several Operations Managers, multiple Field Operations Supervisors, the entire Warehouse function of several facilities, and hundreds of DISH Installation Technicians. Achieved high levels of profitability, exceeded overall customer satisfaction goals, ensured adequate staffing levels, training, internal and external business growth, and maximized asset utilization in order to achieve company goals. • Directed P&L responsibilities and managed spending and inventory control within the Territory. • Achieved installation, customer service, and performance metric goals for the Territory. • Worked autonomously in a fast-paced environment, taking the initiative, managing multiple projects, and working to find solutions under tight time frames. • Directed all hiring, training and supervision of employees, as well as performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the Territory. • Coached, developed, and mentored multiple levels of the organization. Show less

Store Operations Manager

• Aug 2008 - Dec 2010

Maximized sales and operational budgets of $25 million by driving operational efficiencies, setting clear and measurable services, promoted sales and operational goals for the team, ensured the team’s effort supports those goals, and tracked progress on a daily basis, creating an atmosphere of excellent customer service, high merchandising standards, operational safety, and security standards. • Managed the development and implementation of store improvement tools and processes, including workload planning and timelines. • Provided coaching, feedback, and training to direct reports to help with their development and performance. • Collaborated cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives. • Utilized qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings. • Leveraged customer facing technology to improve productivity and efficiency. Show less

General Manager (Bench Strength)

• Jun 2007 - Aug 2008

Developed teams to help execute flawless service, set clear and measurable service, sales and operational goals for the team, ensured the team’s effort supports those goals which resulted in surpassing sales and margin goals. • Achieved optimal performance from employees by communicating and role modeling job duties and customers service expectations. • Maintained café financials to include cash controls/procedures; full responsibility for P&L’s. Applied cost balancing knowledge in all daily operations of the café. • Actively participated in the selection, orientation, and training of associates. Remained well informed and aware of staffing needs while anticipating future needs. • Maintained a safe, secure and healthy environment by following all safety and sanitation standards and procedures. Show less

Store Manager

• Sep 2002 - Jun 2007

Directly responsible for the overall operations of the corporate flagship location including vendor, investor, and corporate executive relations. Opened 3 new stores, successfully navigated 3 store remodels. Hired, trained and retained 15-20 of the most qualified candidates to deliver positive sales and net profitability results. Fully executed the operational processes of the store including payroll management and inventory control. Created an environment for great customer satisfaction and employee morale. • Achieved sales and profit goals. This included driving top-line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink by adhering to loss prevention standards. • Built the store team. This included hiring/staffing decisions, Team Member retention, managing the schedule and payroll management, Team Member training and development, succession planning, Team Member performance reviews and counseling, and maintaining a safe and productive work environment. • Supervised the execution of all Tractor Supply Company standards. This included store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks. Show less