Kristian Watson
Solutions Engineer at Waterstons- Claim this Profile
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Bio
Credentials
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Sophos SC02 - MDR and Cybersecurity as a Service
SophosMar, 2023- Nov, 2024 -
CMNA
Cisco MerakiNov, 2022- Nov, 2024 -
Sophos Engineer Certification
SophosFeb, 2022- Nov, 2024 -
Sophos Sales Certification
SophosJan, 2022- Nov, 2024 -
Certified Network Security Specialist (CNSS)
ICSI (International CyberSecurity Institute), UKMay, 2020- Nov, 2024 -
3CX Intermediate Engineer v15
3CXJan, 2019- Nov, 2024 -
LogicMonitor Certified Associate
LogicMonitor, Inc.Dec, 2022- Nov, 2024
Experience
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Waterstons
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Solutions Engineer
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Dec 2021 - Present
Working in the busy Technology Solutions sector of the company to deliver projects to customers. Working throughout the project lifecycle from a pre-sales position, throughout delivery and completion. Working in the busy Technology Solutions sector of the company to deliver projects to customers. Working throughout the project lifecycle from a pre-sales position, throughout delivery and completion.
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Evolve Group
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Analyst
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Aug 2017 - Dec 2021
Working for a busy MSP and Cloud Computing provider. Extensive use of technologies such as VMWare, Microsoft RDS, Cisco Meraki and Nimble Storage. Responsible for escalation of first/second line issues as well as on-site deployments. Experience in architecting networked systems from the ground up, deploying and installing on site as well as follow up maintenance & support. In-house subject matter expert for Cisco Meraki and 3CX VOIP technologies. Currently holding 3CX Intermediate Certification. Experience of deploying and managing both on-premise and hosted VOIP systems. Show less
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Apollo Medical Software Solutions Ltd
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Technical Support
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Aug 2015 - Aug 2017
In August 2015 I joined Apollo Medical, supporting with the rollout of their bespoke secure data extraction software within NHS GP Practices. My main role involved gaining an understanding of the package as a whole, based upon SQL, and to support the installation rollout across many GP Practices throughout the country. As well as providing software support to client sites and performing several critical in-house support tasks daily. Over time I have taken on extra roles and responsibilities, bringing my own initiative to the role – providing several methods to boost installation figures and in turn, profits. I have also been responsible for training and supporting new members of staff assisting with the rollout. Show less
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OmniCom IT Solutions
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Jun 2014 - Jun 2015
I joined Omnicom in June 2014 as a Support Technican/Systems Engineer. The role involved supporting various Primary Schools across the Gateshead area as well as numerous businesses across the North East. Duties involved 1st line helpdesk work. Logging tickets and providing support to end users where needed. The role also saw a lot of use of Meraki MDM to manage large deployments of iPads across schools, as well regularly physically repairing equipment & rolling out equipment refreshes. Extensive use of Norton Ghost to image large batches of PCs/Laptops at a time. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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2nd Line Support / Hardware Dispatch
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Oct 2013 - Jun 2014
After 8 months as a first line support agent I was promoted to an A&O hardware dispatcher where my main duties and responsibilities include auditing cases and ensuring that the correct information and troubleshooting is present, acting as a liaison between the help desk and on-site engineers, acquiring and updating cases to ensure they stay within the SLA and advising on where more troubleshooting could be performed.I was commended for my efforts in this role by my peers and was nominated for January 2014's Employee of the Month, which I subsequently won. Show less
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1st Line Support
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Mar 2013 - Oct 2013
As part of a busy service desk I was responsible for being the first point of contact for users for both on a hardware and software issues. The role required me to think logically, clearly and push my problem solving skills to their limit. During my time at HP I have managed to communicate several new fixes and procedures to the desk, many of which I was commended by management for. After my first month I exceeded my expected performance targets; the quality of my call handling and case management averaged between 90-100% and I was 3 minutes higher on my average call handling time than expected. This proved that I excelled in communicating technical information effectively and when logging jobs via the service management software I was also able to demonstrate my technical writing skills.The role allowed me gain experience using Active Directory, Microsoft Server 2008, Safecom Administrator, Citrix and Secure VPN. Show less
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Door Supervisor
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2009 - Dec 2013
Built rapport with clients, provided a safe and secure environment for clients to enjoy their visit. Was responsible for adhering to several laws and regulations including legal drinking age and also fire regulations. Required to deal with difficult and sometimes hostile clients in non-confrontational manner. Built rapport with clients, provided a safe and secure environment for clients to enjoy their visit. Was responsible for adhering to several laws and regulations including legal drinking age and also fire regulations. Required to deal with difficult and sometimes hostile clients in non-confrontational manner.
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Education
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2011 - 2012
Northumbria University
Bachelor of Science (BSc), Applied Computing -
2009 - 2011
Cisco Networking Academy
CCNA Exploration, Computer Systems Networking and Telecommunications -
2009 - 2011
New College Durham
Foundation degree, Computing and Networking -
2002 - 2007
Tudhoe Grange School
GCSE, C and above in all subjects. BB in ICT (double award)
Community
