Experience

Surplus Lines Stamping Office of Texas

• United States
• Insurance
• 1 - 100 Employee

• Policy Analyst I

  • Sep 2021 - Present

  Austin, Texas, United States *Conduct customer-facing insurance policy administration activities, including aligning customer services and communications according to established business requirements and regulations. *Manage the intake and entry of customers' insurance policy data, ensuring the accuracy and integrity of sensitive customer data throughout all insurance policy administration processes. *Leverage strong knowledge of insurance laws to mitigate risks in handling policies, while ensuring maximum… Show more *Conduct customer-facing insurance policy administration activities, including aligning customer services and communications according to established business requirements and regulations. *Manage the intake and entry of customers' insurance policy data, ensuring the accuracy and integrity of sensitive customer data throughout all insurance policy administration processes. *Leverage strong knowledge of insurance laws to mitigate risks in handling policies, while ensuring maximum compliance with internal and external governance. *Assist various business units to set up and maintain user accounts on enterprise software, as well as coordinating customer password resets on the company web portal. Show less



Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative, SMB

  • 2021 - 2021

  Austin, Texas, United States *Coordinated the diagnosis and resolution of technical and service-related issues, providing over-the-phone support to restore optimal functionality of business-critical systems. *Drove high levels of business continuity and customer satisfaction by successfully completing all reported technical support issues according to established service-level agreements and company requirements. *Prioritized technical support backlogs to ensure that reported cases were handled according to the… Show more *Coordinated the diagnosis and resolution of technical and service-related issues, providing over-the-phone support to restore optimal functionality of business-critical systems. *Drove high levels of business continuity and customer satisfaction by successfully completing all reported technical support issues according to established service-level agreements and company requirements. *Prioritized technical support backlogs to ensure that reported cases were handled according to the evolving technical and operational needs of the business. Show less



Advanced

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Support Consultant

  • Jul 2019 - Dec 2020

  Willerby, England, United Kingdom *Managed the delivery of technical support for users working in all areas of the business, handling phone and email contact with users to efficiently diagnose and resolve reported issues with IT systems. *Provided Tier 1 helpdesk support to Windows desktop, Microsoft Office, and bespoke software applications, and also managed the restoration of VPN and network connectivity hardware. *Supported multiple enterprise business applications including CloudForms and Laserforms desktop and… Show more *Managed the delivery of technical support for users working in all areas of the business, handling phone and email contact with users to efficiently diagnose and resolve reported issues with IT systems. *Provided Tier 1 helpdesk support to Windows desktop, Microsoft Office, and bespoke software applications, and also managed the restoration of VPN and network connectivity hardware. *Supported multiple enterprise business applications including CloudForms and Laserforms desktop and intranet software, as well as Oyez Legal forms software. Show less



Marsh & McLennan Companies

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• Licensing Coordinator

  • Jun 2016 - Apr 2019

  Austin, Texas, United States *Delivered licensing services for regulated insurance activities, processing, maintaining, and renewing resident and non-resident licenses and insurance carrier appointments. *Identified and capitalized on opportunities to improve the efficiency of licensing processes by working with managers to develop long-term licensing policies and strategies. *Ensured that all licensing activities were performed in alignment with established business processes.

• Surplus Lines Coordinator

  • Dec 2008 - Jun 2016

  Austin, Texas, United States *Processed affidavits and associated payments for multiple states, including Arizona, Florida, Mississippi, New York, and South Dakota, and also completed filing and payment of surplus lines taxes on behalf of clients and placing brokers. *Conducted state audits and compliance reviews to ensure that all data resources were correctly and accurately compiled and reported. *Reduced instances of late filings and penalties by actively identifying and resolving outstanding items and invoicing… Show more *Processed affidavits and associated payments for multiple states, including Arizona, Florida, Mississippi, New York, and South Dakota, and also completed filing and payment of surplus lines taxes on behalf of clients and placing brokers. *Conducted state audits and compliance reviews to ensure that all data resources were correctly and accurately compiled and reported. *Reduced instances of late filings and penalties by actively identifying and resolving outstanding items and invoicing error occurrences.



Co-op Insurance

• United Kingdom
• Insurance
• 100 - 200 Employee

• Financial Advisor

  • Sep 2004 - Jul 2007

  Grimsby, United Kingdom *Delivered financial services including car, home/life insurance policies, savings and investment vehicles and mortgages. *Focused on “solution-selling” providing value-added services to customers *Communicated with clients in order to determine their expenses, income, insurance coverage, financial objectives, risk tolerance, or other information needed to develop a financial plan