Experience

U-Live

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Customer Service & Ticketing Assistant

  • Apr 2022 - Present

  - Spearheaded ticketing for Boundary Brighton festival; facilitating all the ticket set ups across 9 agents for on-sale campaigns and promotional offers to execute our marketing strategy – resulting in more than 15,000 tickets sold. - Maintained a 10,000-seat manifest for our Nocturne Live concert series. This involved managing seat allocations across 7 ticket agents, processing direct buys, and releasing holds in order to maximize sales. - Administered guestlists for each of our 7 festivals by monitoring the submissions for industry guests, press/media, and artist guests, then sending out e-tickets to the list - ranging from 150-300 people for each event. - Advanced customer service efforts by acting as a reliable point of contact between customers and ticket agents in order to facilitate ticket upgrades and order adjustments; requiring an in-depth understanding of each festival and all the ticket types involved. - Demonstrated adaptability and confidence in diverse work environments when working on-site at our festivals by handling guestlist fulfillment at the box office, managed front gate logistics, and dealing with customers during peak ingress periods. Show less



Paquin Entertainment Group

• Canada
• Entertainment
• 1 - 100 Employee

• Agency Intern

  • Sep 2021 - Dec 2021

  - Expedited contract negotiations by reviewing buyer offers and building deal templates outlining the proposed terms before sending to the booking agents for sign-off. - Reconciled and organized ticket counts on a weekly basis by communicating and fostering relationships with venues and promoters on behalf of the agency, resulting in accurate sales reporting. - Centralized venue holds for various artists on the agency’s roster using Excel. - Enhanced tour routing and planning by organizing confirmed holds into the agency’s admin program. - Initiated A&R reports for new, up and coming artists as a way to maximize the agency's roster recruitment. Show less



Dentons

• United Kingdom
• Law Practice
• 700 & Above Employee

• Global Digital Marketing Analyst

  • Sep 2019 - May 2021

  - Boosted digital content publications by independently fulfilling 15-20 daily service requests sent to the team’s task management program; consisting of reviewing, editing, and publishing digital content on the firm’s website in the form of articles, press releases, event pages, podcasts, and social media posts.- Communicated with lawyers and managers across different marketing teams to ensure projects were completed efficiently while adhering to the firm's standards. - Enhanced day-to-day CRM by issuing website data reports outlining key website metrics such as bounce rates and session duration.- Assisted in the firm’s global growth strategy by playing an integral role on the digital marketing campaigns of 9 new firms combining with Dentons, by integrating their external content into our online platform. Show less

• Business Technology Intern

  • May 2019 - Aug 2019

  - Managed and prioritized various duties assigned by the IT team such as audio/visual boardroom set-ups, hardware installations, and resolving software issues; strengthening creative problem solving.- Initiated and executed a project of establishing office-wide inventory of ~500 computers using Excel.- Coordinated with Partners to effectively carry-out responsibilities; enhancing day-to-day business operations.



Member of Parliament Campaign Office

• Toronto

• Campaign Intern

  • May 2019 - Oct 2019

  Worked as a member of Nathaniel Erskine-Smith's campaign team for the 2019 federal election. - Communicated with voters by listening to concerns whilst promoting the key policy initiatives of their MP; helping to improve persuasion and presentation skills in challenging environments. - Collected and analysed voter ID data to be submitted to campaign manager in order to understand local demography. Worked as a member of Nathaniel Erskine-Smith's campaign team for the 2019 federal election. - Communicated with voters by listening to concerns whilst promoting the key policy initiatives of their MP; helping to improve persuasion and presentation skills in challenging environments. - Collected and analysed voter ID data to be submitted to campaign manager in order to understand local demography.



Leadership and Democracy Lab

• Canada
• Think Tanks
• 1 - 100 Employee

• Research Analyst

  • Sep 2018 - Apr 2019

  - Conducted research and published articles for Western University’s student-run think tank to assess and develop political risk mitigation strategies for businesses operating in volatile jurisdictions around the world. - Collaborated and regularly communicated with peers when allocating responsibilities in order to carry-out successful research and writing efforts. - Conducted research and published articles for Western University’s student-run think tank to assess and develop political risk mitigation strategies for businesses operating in volatile jurisdictions around the world. - Collaborated and regularly communicated with peers when allocating responsibilities in order to carry-out successful research and writing efforts.



Fashion and Lifestyle Society

• Western University

• Content Writer

  • Sep 2018 - Apr 2019

  Wrote and contributed online content for the Fashion & Lifestyle Society's website. Further developed creative writing skills by submitting biweekly articles on the topic of various cultural trends relating to music and fashion. Initiated the "Release of the Week" segment for the Journalism Team which focused on the most recent fashion and music releases. Wrote and contributed online content for the Fashion & Lifestyle Society's website. Further developed creative writing skills by submitting biweekly articles on the topic of various cultural trends relating to music and fashion. Initiated the "Release of the Week" segment for the Journalism Team which focused on the most recent fashion and music releases.



Advantage Group International

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Data Control Coordinator

  • May 2018 - Sep 2018

  - Analysed and verified large data files on a daily basis using Excel; requiring strong analytical skills and acute attention to detail. - Composed brief reports for superiors to indicate important errors, which were praised by Regional Program Manager for comprehensive and succinct writing. - Analysed and verified large data files on a daily basis using Excel; requiring strong analytical skills and acute attention to detail. - Composed brief reports for superiors to indicate important errors, which were praised by Regional Program Manager for comprehensive and succinct writing.



PortsToronto

• Canada
• Maritime
• 1 - 100 Employee

• Marina Attendant

  • May 2017 - Sep 2017

  Took initiative to lead and collaborate with colleagues when fueling and servicing boats. Maintained inventories of 500+ boating slips; developing organizational skills and documenting capabilities. Actively engaged and communicated with boaters in order to fulfill particular needs and ensure quality service delivery. Took initiative to lead and collaborate with colleagues when fueling and servicing boats. Maintained inventories of 500+ boating slips; developing organizational skills and documenting capabilities. Actively engaged and communicated with boaters in order to fulfill particular needs and ensure quality service delivery.



Fionn MacCool's Pub

• Toronto, Canada

• Host

  • May 2016 - Sep 2016

  Managed and organized customer inflows ranging from 30-150 at a time. Hosting required strong organization and good communication skills in order to initiate efficient service and promote a good reputation. Managed and organized customer inflows ranging from 30-150 at a time. Hosting required strong organization and good communication skills in order to initiate efficient service and promote a good reputation.