Experience

AccessPay

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Release Manager

  • Dec 2021 - Present



Wellbeing Software

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Release Manager

  • Oct 2017 - Dec 2021

  Responsible for the management and deployment of software releases, liaising with internal resources and customers to ensure software across the estate is in accordance with the latest release. Organising the priorities of clients based on internal requirements and factors, such as client satisfaction and financial obligations. Responsible for the management and deployment of software releases, liaising with internal resources and customers to ensure software across the estate is in accordance with the latest release. Organising the priorities of clients based on internal requirements and factors, such as client satisfaction and financial obligations.



Wellbeing Software

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Release Coordinator

  • 2016 - 2017

  Liaising across multiple teams to secure resources, promote upcoming releases and work closely with development to ensure a release’s successful delivery and continuing relationships with clients.Contacting sites to manage client relations and increase awareness of current and future releases.Arranging upgrades, including dates to move live and providing resources whilst escalating any issues that arise.Organising proceedings, providing support when needed throughout the upgrade process.

• 2nd Line Support

  • 2015 - 2016

  Providing software support for radiology information system, along with supporting the front end GUI, Postgres database and Linux based servers (Red Hat) knowledge integral to the role.Managing customer relations through OTRS service management suit to prevent the breach of contractual time scales.Logging known issues, problems and solutions to provide support and future reference across the team.Providing on-site support within hospitals for new installations and when otherwise required.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Technical Support

  • 2014 - 2015

  Provided remote technical support to customers using Windows, OSX and across various hardware components and peripherals.Managing customer journeys using a bespoke CRM software. Provided remote technical support to customers using Windows, OSX and across various hardware components and peripherals.Managing customer journeys using a bespoke CRM software.