Experience

PacBio

• United States
• Biotechnology
• 400 - 500 Employee

• Principal Applications Scientist, Customer Experience

  • Dec 2021 - Present

  Menlo Park, CA



Integrated DNA Technologies

• United States
• Biotechnology Research
• 700 & Above Employee

• Manager, NGS Field Applications (West)

  • Jan 2021 - Dec 2021



GRAIL

• United States
• Biotechnology Research
• 700 & Above Employee

• Manager, Core Services

  • Feb 2020 - Dec 2020

  Menlo Park, California



Verogen

• United States
• Biotechnology Research
• 1 - 100 Employee

• Sr. Field Applications Scientist

  • Jul 2018 - Feb 2020

  San Francisco Bay Area



Illumina

• United States
• Biotechnology Research
• 700 & Above Employee

• Sr. Field Applications Scientist, Clinical Trial

  • May 2017 - Jun 2018



PacBio

• United States
• Biotechnology
• 400 - 500 Employee

• Sr. Scientist, Field Applications Specialist

  • Mar 2015 - Apr 2017

  Menlo Park, CA - Assessed customers' experimental needs and provided relevant training to ensure customer success on both the RSII and Sequel sequencing platforms - Assisted customers in designing experiments for SMRT® sequencing applications - Helped core and production labs create end to end workflow improvements to increase productivity - Provided on-site and remote troubleshooting to resolve account performance issues - Presented SMRT® technology via seminars and provided experimental design… Show more - Assessed customers' experimental needs and provided relevant training to ensure customer success on both the RSII and Sequel sequencing platforms - Assisted customers in designing experiments for SMRT® sequencing applications - Helped core and production labs create end to end workflow improvements to increase productivity - Provided on-site and remote troubleshooting to resolve account performance issues - Presented SMRT® technology via seminars and provided experimental design help to potential clients in a pre-sales capacity - Assisted in developing tools to improve the customer workflow and overall experience - Worked with the sales team to identify new project and instrument opportunities - Successfully managed beta test sites for new consumable and instrumentation products and provided feedback to Product Management and R&D regarding new products, protocols and customer experiences - Provided Voice of Customer feedback to internal teams to help bridge gaps and help develop future products - Provided feedback to the applications team on customer training materials - Provided support to R&D and Applications to validate and test new products and protocols

• Sr. Scientist, Technical Support - Applications

  • Mar 2012 - Mar 2015

  Menlo Park, CA Sr. Scientist from 2/2014 - 3/2015 Scientist from 3/2012 - 2/2014 - Responded to customer case and phone inquiries to answer questions about SMRT® sequencing technology and resolve sequencing performance issues - Developed creative solutions to solve customer issues - Assisted in writing and editing technical notes and protocols for new workflows and protocols - Provided remote and on-site troubleshooting to assist both customers and FAS - Created tools for field support teams… Show more Sr. Scientist from 2/2014 - 3/2015 Scientist from 3/2012 - 2/2014 - Responded to customer case and phone inquiries to answer questions about SMRT® sequencing technology and resolve sequencing performance issues - Developed creative solutions to solve customer issues - Assisted in writing and editing technical notes and protocols for new workflows and protocols - Provided remote and on-site troubleshooting to assist both customers and FAS - Created tools for field support teams to analyze and troubleshoot problematic sequencing results - Created training slide decks for new troubleshooting tools and trained Field Application Scientist (FAS) and Field Service Engineering (FSE) teams on the new methods - Trained secondary customers in library preparation, sequencing and basic analysis protocols - Assisted in FAS onboarding - Collaborated to create efficient and streamlined automated protocols for library preparation - Collaborated with R&D and the largest west coast account to develop a streamlined library preparation protocol, enabling a 1000 sample project - Interfaced with product management and R&D teams on new product introduction and assisted in tracking use of new products across the customer base - Provided support to R&D and Applications to validate and test new products and protocols

• Senior Research Associate - Next Generation Applications and Technologies

  • Jun 2010 - Mar 2012

  Menlo Park, CA Research Associate from 6/2010 - 11/2011 Sr. Research Associate from 11/2011 - 3/2012 - Performed library preparation, sequencing and data analysis for many complex sequencing experiments - Proficient in troubleshooting poor performing library preparation and sequencing - Assisted in defining novel protocols for the DNA methylation detection application area - Collaboration lead on a project with the Australian Centre for Ancient DNA to sequence entire mtDNA genomes to evaluate… Show more Research Associate from 6/2010 - 11/2011 Sr. Research Associate from 11/2011 - 3/2012 - Performed library preparation, sequencing and data analysis for many complex sequencing experiments - Proficient in troubleshooting poor performing library preparation and sequencing - Assisted in defining novel protocols for the DNA methylation detection application area - Collaboration lead on a project with the Australian Centre for Ancient DNA to sequence entire mtDNA genomes to evaluate SMRT® sequencing’s potential in forensic identification via whole genome mitochondrial DNA analysis - Optimized PCR and sequencing reactions to improve sequencing results - Performed sample collection, processing, sequencing and analysis for a companywide “disease weather map” project to detect movement/spread of common cold and flu viruses from humans and fomites - Presented the scientific and market potential of SMRT® Sequencing in the forensic application space to the executive team, which resulted in a business decision consistent with my recommendation



Serological Research Institute

• Serologist

  • Mar 2009 - Jun 2010

  Richmond, CA - Examined physical evidence and conducted presumptive and/or confirmatory tests for biological fluids (ex. blood, semen, saliva), as well as organic and differential extraction from biological stains - Quantification using real-time PCR - Amplification using the AmpFlSTR® Identifiler®, Yfiler® and MiniFilerTM kits - STR, Y-STR and mini-STR fragment separation and analysis using Applied Biosystems® 310 and 3130xl Genetic Analyzer and GeneMapper® ID software - Performed statistical… Show more - Examined physical evidence and conducted presumptive and/or confirmatory tests for biological fluids (ex. blood, semen, saliva), as well as organic and differential extraction from biological stains - Quantification using real-time PCR - Amplification using the AmpFlSTR® Identifiler®, Yfiler® and MiniFilerTM kits - STR, Y-STR and mini-STR fragment separation and analysis using Applied Biosystems® 310 and 3130xl Genetic Analyzer and GeneMapper® ID software - Performed statistical analysis of data, wrote reports compliant with Federal Government guidelines and generated case folders for administrative and technical reviews - Qualified and testified as an expert witness in the state of Nebraska - Participated in quality control activities to comply with ASCLD/LAB accreditation standards - Led validation efforts to ensure instrumentation and protocols were compliant with ASCLD/LAB accreditation standards Show less



Massachusetts State Police Crime Laboratory

• Chemist I/Chemist II - DNA

  • Dec 2006 - Mar 2009

  Maynard, MA Identified, collected, documented and packaged evidentiary items pertaining to active criminal investigations - Actively communicated and collaborated with law enforcement and attorneys to review critical evidence - Qualified as an expert witness to provide testimony under oath in Salem, Worcester, Brockton and Middlesex Superior Courts - Assisted in developing an in-house training plan for new hires and training/onboarding new employees in the DNA and Crime Scene Response Units -… Show more Identified, collected, documented and packaged evidentiary items pertaining to active criminal investigations - Actively communicated and collaborated with law enforcement and attorneys to review critical evidence - Qualified as an expert witness to provide testimony under oath in Salem, Worcester, Brockton and Middlesex Superior Courts - Assisted in developing an in-house training plan for new hires and training/onboarding new employees in the DNA and Crime Scene Response Units - Performed presumptive tests for the presence of biological fluids, as well as organic and differential extraction from biological stains - Quantification using real-time PCR - Amplification using the AmpFlSTR® Identifiler® and Yfiler® kits - STR and Y-STR fragment separation and analysis using Applied Biosystems®3130xl Genetic Analyzer and GeneMapper® ID software - Performed statistical analysis of data, wrote reports compliant with Federal Government guidelines and generated case files for administrative and technical reviews - Conducted peer and administrative reviews of case files - Conducted technical reviews of both exemplar/databasing files and STR data from external laboratories - Proficient in the use of LIMS systems to track sample/files, create sample worksheets and write reports on statistical and case analysis - Participated in quality control activities to comply with ASCLD/LAB accreditation standards

• Chemist II - Crime Scene Response Unit

  • Dec 2006 - Mar 2009

  Maynard, MA - Identification, documentation, collection and packaging of evidentiary items - Communicating with and providing assistance to law enforcement and attorneys - Assist in active criminal investigations - Presumptive tests for the presence of biological fluids (ex. blood and semen) - Write reports to findings - Available to testify in court - Trained individuals in Crime Scene Response until they were comfortable with the protocols and procedures