Experience

MRC Stevenson Oaks
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Executive Director

  • Sep 2021 - Present


The Sinclair, Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Dec 2018 - Sep 2021

  • Pre-opening team and first AGM for the property • Designed and cultivated hotel culture-products, look, feel and presentation • Partnered with sales and revenue management to determine the sales and pricing strategy for the hotel both pre and post opening • Designed and executed pre-opening and standard budgets • Managed start up purchases and product implementation • Partnered with hotel Ownership to establish and execute against their needs • Hired and manage 55 associates within the total hotel • Ran point on Marriott’s Opening Requirements and coordinated resources accordingly • Oversee all facets of daily operation and responsible for guest communications, financials, guest safety and execution of hotel strategy Show less



The Worthington Renaissance Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Senior Manager of Rooms

  • Jun 2017 - Dec 2018

  • Lead and managed a team of 80 associates within the front office, housekeeping and laundry departments • Created profit improvement plans that reduced controllable expenses and productivity in all departments • Market leader with guest satisfaction scores, ancillary revenue production, Marriott Rewards sign- ups, Make a Green Choice production • Implemented global initiatives for the property: Phase 2 Mobile Guest Services Platform, Enhanced Reservations System (ERS)/Pricing Strategy with revenue management, taught and transitioned the hotel team to our new Guest Response platform (GXI) and hotel advisor with the global merger of the Starwood portfolio Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Senior Manager of Room Operations

  • 2010 - May 2017

  • Department Head for the Front Office team- 35 associates (August 2010 to March 2016) • Department Head for the Housekeeping team- 40 associates (March 2016 to May 2017) • Created annual operating budgets for the Rooms, Front Office, Transportation, Telephone, Housekeeping, Recreation and Retail venues • Developed ROOMS inspection initiative, Guest Mystery Shop Program, Hotel Scorecard enhancement strategy and customized Service Excellence training for front line hosts • Liaison and primary responder for guest requests, corporate customer care inquiries and guest alerts • Cultivated a strong ancillary revenue strategy • Coordinated Summer and Winter business strategies for the total hotel • Implemented global initiatives for the property: Coach and Champion for Breakthrough Leadership, Property Champion for Art of Hosting, Phase 1 Mobile Guest Services, Frame It App and Guestvoice Show less



Renaissance Dallas Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • 2007 - 2010

  • Department head for 40 front office associates • Responsible for hiring, financials, staff engagement, project and goal implementation, primary contact for guest response • Department head for 40 front office associates • Responsible for hiring, financials, staff engagement, project and goal implementation, primary contact for guest response



DFW Marriott Solana

• Front Office Supervisor

  • 2001 - 2007

  • Gift shop clerk, At your Service Agent, Front Office Supervisor • Completed college internship overseeing the restaurant and housekeeping departments • Gift shop clerk, At your Service Agent, Front Office Supervisor • Completed college internship overseeing the restaurant and housekeeping departments