Vice President, Business Lead

• Feb 2023 - Present

Vice President, Client Services

• Aug 2020 - Feb 2023

Established, structured and solidified an Account & Campaign Management discipline within a SaaS startup aimed at retaining our clients and driving organic growth resulting in doubling managed campaign revenue in 2021 and on target to deliver the same revenue growth for 2022. • Member of Executive team responsible for annual and quarterly company planning as well as establishing new Company Values • Stood up critical operational business processes focused on profitability including a level-of-effort scoping practice, time tracking, recruiting & hiring, capacity planning, setting compensations structures, creating a unified onboarding process, new job descriptions and first ever career development growth framework. • Built, maintained, and grew relationships with Sr. Executive and C suite relationships. • Actively maintaining $45mm PNL, including financial forecasting and realizing revenue. • Recruited and hired a team of 50+ people in the first 18 months, increasing company diversity by over 50%. • Built learning curriculum focused on skill development in support of our team and company goals. • Promoted 2/3rds of the team to-date due accomplishing criteria outlined in the growth framework. • Executive lead for Employee Engagement Group & DE&I programming • Types of work: Social & Influencer Marketing Account & Campaign Management, SaaS • Types of clients: Beauty, Retail, CPG, Financial, Entertainment, Wellness, Tech, Health Show less

Senior Account Director

• Jan 2017 - Aug 2020

Manage global creative and development AOR and project-based relationships valued at $10-$15 million annually. Continually focused on identifying organic opportunities to strategically drive growth year over year. • Managed and mentored team of 15+ Account Managers and larger cross-discipline team. • Extensive experience pitching new work and notably helped win $60mm 2020 transformation effort. • Operational SME responsible for end-to-end ownership of scoping, contract writing & negotiation, and staffing. • Owned & maintained PNL portfolio pipeline, including financial forecasting and realizing revenue. • Lead for cross-agency (IAT) delivery across Onsite, ATL, BTL, Media & Comms. • Co-Chair of Égalité, Publicis’ LGBTQIA Business Resource Group • Types of work: Global Website/Microsite Design & Development, Agile Mobile, CX & Design Thinking, Service Design, Product Development, Business Transformation • Clients: Citibank, Mastercard Show less

Account Director

• Jul 2013 - Jan 2017

Led and grew a variety of multi-million-dollar relationships with several global brands. • Owned dozens of global client relationships with local & regional business groups. • Actively maintained PNL portfolio pipeline, including financial forecasting and realizing revenue. • Managed, mentor and actively developed team of 10+ Account Managers and larger cross-discipline team (Tech, Pm, Creative, Strategy, BA). • Elected lead for Sapient PRIDE, LGBTQ+ Business Resource Group • Types of work: Mobile & eCommerce, Enterprise IT Transformation & Automation, Digital Strategy, UX & Visual Design, Interactive & Digital engagements. • Clients: Mastercard, AVON, INTURN, Unilever Show less

Account Management

• Sep 2011 - Sep 2013

Managed and grew revenue across multiple digital project focused on website and mobile design and development.• Oversaw large cross-discipline delivery team managing average of 10+ projects per month• Manage Client Service team with several direct reports.• Served on board for Sapient’s Women’s Leadership Network focused on gender equality & related programming/advocacy. • Clients: Hermés, Borgata Hotel

Recruitment

• Oct 2010 - Sep 2011

Responsible for hiring all Account Management roles as well as roles across other verticals (Tech, PM, Creative, Strategy).• Hired the highest number of candidates (52) across the company globally for 2011.• Consistently met or exceeded personal hiring quota every quarter.• Focused on Diversity, actively sourced my own candidates through a variety of channels & tactics• Built strong relationships with internal hiring managers in order to guide them through the process and consult them in their decisions. Show less

Sales Executive

• Jul 2010 - Oct 2010

• Developed a deep understanding of GlobalData’s offerings • Managed overall Business Development pipeline process from pre to post sales. • Built relationships with industry professionals and organizations towards generating a pipeline of future business opportunities to achieve revenue goals. • Responsible for researching and understanding prospect's key business drivers and market data needs across all levels of the strategy team: VP and C-level executives. • Initiated outbound calls to prospective C-Level executives with the Energy, Life Sciences and Alternative Power industries. • Consistently moved the customer towards a positive buying decision or commitment. • Effectively presented key benefits while focusing on customer needs. • Demonstrated drive, persistence, and strive to achieve monthly sales performance targets. • Consistently maintained a high call volume. Show less

Research Assistant

• Oct 2007 - May 2010

• Coordinated and scoped out projects to fully understand their exact informational needs and requirements • Utilized all resources at my disposal to research, gather, and synthesize requested information for academic use. • Prepared and generated summary reports within required timeframe to meet specific client deadlines. • Categorized and archived large volumes of research information for future reference. • Leveraged my extensive experience in database utilization and research exceeding my customer's expectations Show less

LGBTQ Student Services

• May 2006 - May 2007

• Acted as guest's initial point of contact with daily responsibilities of welcoming guests, answering phones, heavy email correspondence, copying and faxing • Led daily tours of the facility to guests • Heavy scheduling of office programs • Developed, produced and generated weekly newsletter and multiple reports utilizing Word • Planned office sponsored events including event space, entertainment, food and beverage, audio/visual. • Coordinated co-sponsored charitable events with other student advocacy offices. • Elected as representative for the Student Service office in the Coalition for Campus Communities, a community-organizing group composed of representatives from each advocacy office. Show less

Private Tutor

• Jan 2003 - Apr 2006

• Provided daily advanced tutoring in all education subject matter • Increased both boy's grades dramatically. • Cared for two young men of middle school age including, after school, overnight, and weekend care. • Created and carry out daily schedules that meet the physical and emotional needs of the children. • Met with parents on a weekly basis to discuss the following week's plans, as well as any expectations and needs. • Oversaw and maintained schedule activities to ensure proper development of social interaction with other children. • Effectively handled interventions between children when disagreements arise. Show less